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  1. Technical Note

    Negociación: Preparación y gestión de expectativas

    By Roure, Juan
    Service and Operations Management
    Negotiation
    Collection: IESE (España)
    Ref.: NEGN-7
    Published: Mar 6, 2024
    Format: PDF
    Pages: 12
    Language: Spanish
    €8.53 PVP Institution
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  2. Technical Note

    Negotiation: Preparation and managing expectations

    By Roure, Juan
    Service and Operations Management
    Negotiation
    Collection: IESE (España)
    Ref.: NEGN-7-E
    Published: Mar 6, 2024
    Format: PDF
    Pages: 12
    Language: English
    €8.53 PVP Institution
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  3. Technical Note

    Negociación: Proceso de resolución de problemas y de creación de valor

    By Roure, Juan
    Service and Operations Management
    Negotiation
    Collection: IESE (España)
    Ref.: NEGN-8
    Published: May 9, 2024
    Format: PDF
    Pages: 15
    Language: Spanish
    €8.53 PVP Institution
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  4. Technical Note

    Negotiation: The process of solving problems and creating value

    By Roure, Juan
    Service and Operations Management
    Negotiation
    Collection: IESE (España)
    Ref.: NEGN-8-E
    Published: May 9, 2024
    Format: PDF
    Pages: 14
    Language: English
    €8.53 PVP Institution
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  5. Case

    Asegurando el futuro: la transformación digital de Santalucía

    By Zamora, Javier / Sastre Boquet, Isaac
    Information Technologies
    Service and Operations Management
    Innovation and Change
    Collection: IESE (España)
    Ref.: OIT-12
    Published: Oct 31, 2023
    Format: PDF
    Pages: 26
    Language: Spanish
    €8.53 PVP Institution
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  6. Case

    Insuring the future: Santalucía's digital transformation

    By Zamora, Javier / Sastre Boquet, Isaac
    Information Technologies
    Service and Operations Management
    Innovation and Change
    Collection: IESE (España)
    Ref.: OIT-12-E
    Published: Oct 31, 2023
    Format: PDF
    Pages: 25
    Language: English
    €8.53 PVP Institution
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  7. Case

    Insuring the future: Santalucía's digital transformation (Portuguese version)

    By Zamora, Javier / Sastre Boquet, Isaac
    Information Technologies
    Service and Operations Management
    Innovation and Change
    Collection: IESE (España)
    Ref.: OIT-12-PT
    Published: Oct 31, 2023
    Format: PDF
    Pages: 26
    Language: Portuguese Portugal
    €8.53 PVP Institution
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  8. Case

    Regreso a la esencia de Starbucks... ¿una vez más?

    By Moscoso, Philip / Sastre Boquet, Isaac / Lago, Alejandro
    Information Technologies
    Service and Operations Management
    Family-owned business
    Collection: IESE (España)
    Ref.: OIT-13
    Published: Mar 23, 2023
    Reviewed: Oct 28, 2025
    Format: PDF
    Pages: 21
    Language: Spanish
    €8.53 PVP Institution
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  9. Case

    "Back to Starbucks" - Again?

    By Moscoso, Philip / Sastre Boquet, Isaac / Lago, Alejandro
    Information Technologies
    Service and Operations Management
    Family-owned business
    Collection: IESE (España)
    Ref.: OIT-13-E
    Published: Mar 23, 2023
    Reviewed: Oct 28, 2025
    Format: PDF
    Pages: 21
    Language: English
    €8.53 PVP Institution
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  10. Case

    GKN Hydrogen: Definir una estrategia de crecimiento en la economía del hidrógeno

    By Jané, Joan / Sastre Boquet, Isaac
    Information Technologies
    Service and Operations Management
    Strategic Management
    Collection: IESE (España)
    Ref.: OIT-22
    Published: Sep 8, 2025
    Format: PDF
    Pages: 19
    Language: Spanish
    €8.53 PVP Institution
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