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IESE (España)
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Managing Queues in Bank Branches: BBVA Case (A)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-EService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Gestión de las colas en las oficinas bancarias: caso BBVA (B)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1134Service and Operations ManagementLa parte (B) del caso presenta dos problemáticas concretas que permiten la aplicación de las pertinentes herramientas de análisis. En primer lugar, se trata de analizar el impacto en las esperas de los clientes de la ausencia temporal de empleados, y, en segundo lugar, de comparar el servicio ofrecido por empelados experimentados o principiantes.Starting at €5.74
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Managing Queues in Bank Branches: BBVA Case (A) (Chinese Version)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-ZHService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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AI: Beyond the hype
Samila, SampsaArticle ART-3460-EInformation Technologies, StrategyAny use of AI to augment or automate human work is not an inherent feature of the technology but a decision made by human managers. As such, it?s incumbent on all of us to develop a better understanding of AI and how to leverage it ethically. Citing ongoing research and case studies, IESE Prof. Sampsa Samila elaborates in this interview.Starting at €8.20
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OpenAI y el mercado de los grandes modelos de lenguaje
Samila, Sampsa; Berrone, PascualCase SM-1742Business Ethics and Corporate Social Responsibility, Innovation and Change, StrategyEl caso se centra en Sam Altman, el CEO de OpenAI, y las trascendentales decisiones que debía tomar con respecto al rumbo de la empresa en un mercado, el de los grandes modelos de lenguaje (LLM), que crecía rápidamente. Gracias al éxito del GPT-4, OpenAI se había convertido en un actor prominente del sector, y Altman tenía que elaborar una estrategia integral con la que mantener la posición de la empresa y, al mismo tiempo, sortear los complejos ...Starting at €8.20
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Amazon.com, Inc: la transformación mediante IA
Samila, Sampsa; Sastre Boquet, IsaacCase SM-1724Information Technologies, Innovation and Change, Leadership and People Management, StrategyEste caso describe el desarrollo y utilización de la IA en Amazon. Este caso ha sido usado en clase para discutir el amplio abanico de aplicaciones de IA en Amazon, los efectos competitivos de estas aplicaciones, el proceso para desarrollar estas aplicaciones, y el estado actual de la organización de Amazon.Starting at €8.20
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Inteligencia artificial: entre la promesa y la realidad
Samila, Sampsa; Gans, Joshua S.Article ART-3465Information TechnologiesLa IA se encuentra en un "período de entremedias", en el que ha desvelado interesantes soluciones sin llegar a disrumpir el sistema. Pero no te equivoques: antes o temprano, el cambio llegará. ¿Estás preparado?Starting at €8.20
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Artificial intelligence: between promise and adoption
Samila, Sampsa; Gans, Joshua S.Article ART-3465-EInformation TechnologiesWe are in what we call "the between times," where AI is doing lots of interesting things but not yet to the level of system-wide transformation. That takes time and requires new mindsets. Make no mistake: system change will come. Here's what to watch for.Starting at €8.20
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The Four Disruptions: the Automotive Industry in the 2020s
Cassiman, Bruno; Samila, Sampsa; Isaac SastreCase SM-1723-EInnovation and Change, StrategyThis case describes currently ongoing transformations in the automotive sector: Electric vehicles, ride-hailing, connected vehicles, and autonomous vehicles. The case provides relevant information on all four of them and allows considering their individual and joint impacts.Starting at €8.20
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Intel: Competition Heats up in the Processor Market
Samila, Sampsa; Baeza, AntoniaCase SM-1730-EInnovation and Change, StrategyThe case describes the challenges faced by Pat Gelsinger, the new CEO of Intel, as he takes the helm in February 2021. In the processor market, Intel is facing a resurgent AMD that is manufacturing fully compatible processors. At the same time, Apple is moving from Intel processors to ARM and other manufacturers are developing ARM processors for servers. Intel has also fallen behind TSMC in manufacturing technology and is thus at a disadvantage r...Starting at €8.20