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Showing 10 of 56 results

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  1. Case

    Banc One--1996 (Spanish Version)

    By Heskett, James L. / Thomas N. Urban
    Knowledge and Communication
    Collection: HBSP (USA)
    Ref.: HBS-302S24
    Published: Mar 28, 1996
    Format: PDF
    Pages: 25
    Language: Spanish
    €8.53 PVP Institution
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  2. Case

    NYPD New (Spanish version)

    By Heskett, James L.
    Collection: HBSP (USA)
    Ref.: HBS-304S01
    Published: Apr 11, 1996
    Reviewed: Jun 22, 1999
    Format: PDF
    Pages: 30
    Language: Spanish
    €8.53 PVP Institution
    Include:
    Other supplements
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  3. Case

    El grupo Benetton

    By Heskett, James L.
    Knowledge and Communication
    Collection: HBSP (USA)
    Ref.: HBS-304S06
    Published: Nov 30, 1995
    Format: PDF
    Pages: 25
    Language: Spanish
    €8.53 PVP Institution
    Include:
    Other supplements
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  4. Case

    ServiceMaster Industries, Inc. (Spanish Version)

    By Heskett, James L.
    Knowledge and Communication
    Collection: HBSP (USA)
    Ref.: HBS-309S17
    Published: Nov 6, 1987
    Reviewed: Jun 27, 1988
    Format: PDF
    Pages: 19
    Language: Spanish
    €8.53 PVP Institution
    Include:
    Other supplements
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  5. Case

    La Función del Gerente General

    By Heskett, James L.
    Knowledge and Communication
    Collection: HBSP (USA)
    Ref.: HBS-312S12
    Published: Sep 9, 1987
    Reviewed: Oct 21, 1987
    Format: PDF
    Pages: 6
    Language: Spanish
    €8.53 PVP Institution
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  6. Book Chapter

    Build Ownership into Your Strategic Value Vision: Deliver Value for Customers and Employees

    By Heskett, James L. / Sasser, W. Earl, Jr. / Wheeler, Joe
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-3826BC-E
    Published: Dec 9, 2008
    Format: PDF
    Pages: 22
    Language: English
    €8.53 PVP Institution
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  7. Book Chapter

    Leverage Value Over Cost: Developing Customer and Employee Ownership

    By Heskett, James L. / Sasser, W. Earl, Jr. / Wheeler, Joe
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-3827BC-E
    Published: Dec 9, 2008
    Format: PDF
    Pages: 25
    Language: English
    €8.53 PVP Institution
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  8. Book Chapter

    Put Customers to Work: Determining the Right Level of Customer Engagement

    By Heskett, James L. / Sasser, W. Earl, Jr. / Wheeler, Joe
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-3828BC-E
    Published: Dec 9, 2008
    Format: PDF
    Pages: 24
    Language: English
    €8.53 PVP Institution
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  9. Book Chapter

    Boost Your Employee OQ: Employee Ownership Leads to Increased Customer Satisfaction and Profitable Growth

    By Heskett, James L. / Sasser, W. Earl, Jr. / Wheeler, Joe
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-3829BC-E
    Published: Dec 9, 2008
    Format: PDF
    Pages: 33
    Language: English
    €8.53 PVP Institution
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  10. Book Chapter

    Engineer Ownership Through Anticipatory Management: Address Employee and Customer Needs Before They Arise

    By Heskett, James L. / Sasser, W. Earl, Jr. / Wheeler, Joe
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-3830BC-E
    Published: Dec 9, 2008
    Format: PDF
    Pages: 36
    Language: English
    €8.53 PVP Institution
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