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9 Items

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  1. Book Chapter

    Build Ownership into Your Strategic Value Vision: Deliver Value for Customers and Employees

    By Heskett, James L. / Sasser, W. Earl, Jr. / Wheeler, Joe
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-3826BC-E
    Published: Dec 9, 2008
    Format: PDF
    Pages: 22
    Language: English
    €8.53 PVP Institution
    See details Add to Wish List
  2. Book Chapter

    Leverage Value Over Cost: Developing Customer and Employee Ownership

    By Heskett, James L. / Sasser, W. Earl, Jr. / Wheeler, Joe
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-3827BC-E
    Published: Dec 9, 2008
    Format: PDF
    Pages: 25
    Language: English
    €8.53 PVP Institution
    See details Add to Wish List
  3. Book Chapter

    Put Customers to Work: Determining the Right Level of Customer Engagement

    By Heskett, James L. / Sasser, W. Earl, Jr. / Wheeler, Joe
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-3828BC-E
    Published: Dec 9, 2008
    Format: PDF
    Pages: 24
    Language: English
    €8.53 PVP Institution
    See details Add to Wish List
  4. Book Chapter

    Boost Your Employee OQ: Employee Ownership Leads to Increased Customer Satisfaction and Profitable Growth

    By Heskett, James L. / Sasser, W. Earl, Jr. / Wheeler, Joe
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-3829BC-E
    Published: Dec 9, 2008
    Format: PDF
    Pages: 33
    Language: English
    €8.53 PVP Institution
    See details Add to Wish List
  5. Book Chapter

    Engineer Ownership Through Anticipatory Management: Address Employee and Customer Needs Before They Arise

    By Heskett, James L. / Sasser, W. Earl, Jr. / Wheeler, Joe
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-3830BC-E
    Published: Dec 9, 2008
    Format: PDF
    Pages: 36
    Language: English
    €8.53 PVP Institution
    See details Add to Wish List
  6. Book Chapter

    Build a Strong and Adaptive Ownership Culture

    By Heskett, James L. / Sasser, W. Earl, Jr. / Wheeler, Joe
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-3831BC-E
    Published: Dec 9, 2008
    Format: PDF
    Pages: 28
    Language: English
    €8.53 PVP Institution
    See details Add to Wish List
  7. Book Chapter

    Sustain Your Success: Foster Employee and Customer Ownership to Lock in Success

    By Heskett, James L. / Sasser, W. Earl, Jr. / Wheeler, Joe
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-3832BC-E
    Published: Dec 9, 2008
    Format: PDF
    Pages: 39
    Language: English
    €8.53 PVP Institution
    See details Add to Wish List
  8. Book Chapter

    Auditing Ownership: Measuring Your Organization's Employee and Customer Ownership Capabilities

    By Heskett, James L. / Sasser, W. Earl, Jr. / Wheeler, Joe
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-3833BC-E
    Published: Dec 9, 2008
    Format: PDF
    Pages: 13
    Language: English
    €8.53 PVP Institution
    See details Add to Wish List
  9. Book Chapter

    Introduction: Beyond Customer and Employee Satisfaction-The Ownership Quotient

    By Heskett, James L. / Sasser, W. Earl, Jr. / Wheeler, Joe
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-6538BC-E
    Published: Dec 9, 2008
    Format: PDF
    Pages: 21
    Language: English
    €8.53 PVP Institution
    See details Add to Wish List

9 Items

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