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Showing 10 of 42 results

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  1. Case

    Thomas Green: Power, Office Politics and a Career in Crisis

    By Sasser, W. Earl, Jr. / Beckham, Heather
    Leadership and People Management
    Collection: HBSP (USA)
    Ref.: HBS-2095-E
    Published: Jan 5, 2008
    Format: PDF
    Pages: 11
    Language: English
    €8.53 PVP Institution
    Include:
    Other supplements
    See details Add to Wish List
  2. Teaching Note

    Thomas Green: Power, Office Politics, and a Career in Crisis, Teaching Note

    By Sasser, W. Earl, Jr. / Beckham, Heather
    Leadership and People Management
    Collection: HBSP (USA)
    Ref.: HBS-2096-E
    Published: May 1, 2008
    Format: PDF
    Pages: 10
    Language: English
    €0.00 PVP Institution
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  3. Case

    Power, Office Politics and a Career in Crisis (Spanish version)

    By Sasser, W. Earl, Jr. / Beckham, Heather
    Leadership and People Management
    Collection: HBSP (USA)
    Ref.: HBS-210S13
    Published: May 1, 2008
    Format: PDF
    Pages: 11
    Language: Spanish
    €8.53 PVP Institution
    Include:
    Other supplements
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  4. Case

    Britishs Airways: Utilizar los sistemas de información para ofrecer un mejor servicio al consumidor

    By Sasser, W. Earl, Jr. / Klein, Norman
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-302S02
    Published: Jul 16, 2002
    Format: PDF
    Pages: 16
    Language: Spanish
    €8.53 PVP Institution
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  5. Case

    Ritz-Carlton: Utilización de los sistemas de información para ofrecer un mejor servicio al cliente

    By Sasser, W. Earl, Jr. / Jones, Thomas O. / Klein, Norman
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-302S29
    Published: Jul 17, 2002
    Format: PDF
    Pages: 15
    Language: Spanish
    €8.53 PVP Institution
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  6. Case

    Allianz Turkey: Focus on the Customer (A)

    By Sasser, W. Earl, Jr. / Yucaoglu, Gamze
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-316093-E
    Published: Nov 19, 2015
    Reviewed: Feb 19, 2016
    Format: PDF
    Pages: 23
    Language: English
    €8.53 PVP Institution
    See details Add to Wish List
  7. Supplementary Case

    Allianz Turkey: Focus on the Customer (B)

    By Sasser, W. Earl, Jr. / Yucaoglu, Gamze
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-316094-E
    Published: Nov 19, 2015
    Reviewed: Feb 19, 2016
    Format: PDF
    Pages: 8
    Language: English
    €6.21 PVP Institution
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  8. Book Chapter

    Build Ownership into Your Strategic Value Vision: Deliver Value for Customers and Employees

    By Heskett, James L. / Sasser, W. Earl, Jr. / Wheeler, Joe
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-3826BC-E
    Published: Dec 9, 2008
    Format: PDF
    Pages: 22
    Language: English
    €8.53 PVP Institution
    See details Add to Wish List
  9. Book Chapter

    Leverage Value Over Cost: Developing Customer and Employee Ownership

    By Heskett, James L. / Sasser, W. Earl, Jr. / Wheeler, Joe
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-3827BC-E
    Published: Dec 9, 2008
    Format: PDF
    Pages: 25
    Language: English
    €8.53 PVP Institution
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  10. Book Chapter

    Put Customers to Work: Determining the Right Level of Customer Engagement

    By Heskett, James L. / Sasser, W. Earl, Jr. / Wheeler, Joe
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-3828BC-E
    Published: Dec 9, 2008
    Format: PDF
    Pages: 24
    Language: English
    €8.53 PVP Institution
    See details Add to Wish List

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