Lessons from 9/11: Operations in times of crisis

By Sabrià, Frederic / Lago, Alejandro / Krawchuck, Fred

On the 20th anniversary of the September 11, 2001 terrorist attacks in the United States, it’s worth revisiting how leaders responded. That story contains useful lessons for distinguishing between clear, complicated, complex and chaotic situations, and managing the associated operations challenges accordingly.

Collection: IESE (España)

Ref: 75533

Format: PDF

Number of pages: 11

Publication Date: Sep 1, 2021

Language: English, Spanish

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Lessons from 9/11: Operations in times of crisis

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Lessons from 9/11: Operations in times of crisis

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Lessons from 9/11: Operations in times of crisis

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