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SF Express: From Delivery to E-Commerce
Zhu, Feng; Lane, DavidCase HBS-616003-EService and Operations ManagementShunfeng Express (SF), China's leading express delivery firm, in May 2014 opened the first 500 of several thousand Heike stores, which allowed consumers to buy and try out SF's own e-commerce offerings, in addition to other services. As an example of China's "online-to-offline" trend in e-commerce, Heike stores allowed SF to leverage its logistics and IT expertise to differentiate itself from its rivals in express delivery. As yet unclear was whe...Starting at €8.20
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Social Business at Novartis: Arogya Parivar
Porter, Michael E.; Kramer, Mark R.; Lane, DavidCase HBS-715411-EStrategyLate in 2013, Novartis CEO Joseph Jimenez was considering how and whether to deepen the company's investment in Arogya Parivar, its profitable program that sold Novartis medicines in rural India, while expanding access to medicine and health information to millions of Indian villagers.Starting at €8.20
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Supply Chain Finance at Procter & Gamble
Esty, Benjamin C.; Mayfield, E. Scott; Lane, DavidCase HBS-216039-EFinanceIn April 2013, Procter & Gamble (P&G), the world's largest consumer packaged goods (CPG) company, announced that it would extend its payment terms to suppliers by 30 days. At the same time, P&G announced a new supply chain financing (SCF) program giving sStarting at €8.20
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Amazon Buys Whole Foods
Alvarez, Jose B.; Lane, David; Coughlin, JoniCase HBS-518056-EService and Operations ManagementThe June 2017 news that e-commerce giant Amazon was paying $13.7 billion for organic supermarket chain Whole Foods precipitated a broad sell-off in the shares of grocery retailers and suppliers. Behind the precipitous declines lay recognition that Amazon's bold move into brick and mortar assets offered transformational opportunities. Amazon could gain expertise in perishable product sales and procurement, plus access to 30 million well-off shoppe...Starting at €8.20
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DayTwo: Going to Market with Gut Microbiome
Israeli, Ayelet; Lane, DavidCase HBS-519010-EMarketingDayTwo is a young Israeli startup that applies research on the gut microbiome and machine learning algorithms to deliver personalized nutritional recommendations to its users in order to minimize blood sugar spikes after meals. After a first year of trial rollout in Israel, CEO Lihi Segal and her team are devising a global go-to-market plan for the firm. The team is considering several target markets, ranging from people with diabetes to professi...Starting at €8.20
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Fintech, Payments Innovation, and the Acquisition of Worldpay
Allayannis, George (Yiorgos); Yemen, Gerry; Lane, DavidCase DARDEN-F-1829-EFinanceThis case uses the Vantiv, a US credit-card-processing company, acquisition of Worldpay, Britain’s largest payments processor, to discuss broader themes in the payment space. Payments are a crucial function of financial institutions because of their sheer volume and revenue potential. Fintech has enabled more ways for financial institutions and consumers to make payments and has the potential for significant disruption. The material in the case a...Starting at €8.20
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Social Strategy at American Express
Piskorski, Mikolaj Jan; Chen, DavidCase HBS-712447-EStrategyAmerican Express has developed a number of strategic partnerships with Facebook, Foursquare and Twitter to improve their card members experience and lower its customer acquisition cost. The case details the history of these partnerships, examines American Express' own social platforms, and talks about American Express' future plans in the realm of social strategy. It then presents students with two options related to Amex's future options and ask...Starting at €8.20
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Cognizant Technology Solutions (Spanish Version)
Eccles, Robert G.; Lane, David; Kothandaraman, Prabakar PkCase HBS-412S33Leadership and People ManagementEn el sector de externalización de tecnología de la información altamente competitivo, Cognizant Technology Solutions ha desarrollado una estrategia para diferenciarse, haciendo hincapié en la construcción de muy cercanas relaciones con los clientes a través de su modelo de "Two-in-a-box" (TIB). Este modelo se basa en que dos personas comparten la responsabilidad completa para el cliente. En los EE.UU. o Europa, la persona "in situ", junto con su...Starting at €8.20
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El rol de Miles Everson en PricewaterhouseCoopers
Eccles, Robert G.; Lane, DavidCase HBS-410S23Leadership and People ManagementMiles Everson, socio de PricewaterhouseCoopers (PwC), es el socio del encargo Mundial (GEP) para una gran institución financiera EE.UU. y punto de asumir este papel de una institución financiera global mucho mayor. El papel GEP es crítica en PwC. GEPs tienen la responsabilidad de los clientes más grandes e importantes de la empresa. Deben gestionar una vasta red externa de los empleados y clientes de forma igualmente masiva a la red interna de lo...Starting at €8.20
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Crosley
Nicholas, Tom; Chen, DavidCase HBS-809160-EEntrepreneurshipIn October 1941, a top secret envoy from the U.S. military was sent to Crosley Corporation in Cincinnati, Ohio to request their assistance to construct a weapon that would drastically strengthen the defenses of U.S. troops: the proximity fuze. Such a fuze would allow enemy aircraft to be shot down with a rate of accuracy well above that of previous weaponry. The task would be a challenging one, as conventional wisdom held that it took at least fo...Starting at €8.20