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Learning the Machine: Anovo Ibérica Introduces AI in Operations
Zamora, Javier; Valor Sabatier, Josep; Sastre Boquet, IsaacCase SI-207-EInformation Technologies, Innovation and Change, Service and Operations ManagementIn 2018, Anovo, a service provider for technology products, began studying the possibility of introducing AI to improve the efficiency of its operations. In 2020, it was already piloting its first implementation - a new automated diagnostics process that employed machine learning (ML) to optimize the company's smartphone repair business. So far, the results of the pilot had been encouraging: aftersales service was a low-margin business, which mad...Starting at €8.20
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Implementing Tablets at the ACME Food Supplies, Ltd. Sales Department
Sieber, Sandra; Valor Sabatier, JosepCase SI-184-EKnowledge and CommunicationACME Food Supplies, Ltd. is a company working in the catering supplies sector. It competes in a mature and fragmented sector, and part of its strategy has always been based on technological innovation. In January 2012, it had just completed the implementation of tablets with Internet connection in its sales department, replacing former PDAs that were already being used irregularly. Some salespeople openly reject the new technology, and very few a...Starting at €8.20
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Google 2015
Sieber, Sandra; Valor Sabatier, JosepCase SI-217-EInnovation and ChangeThe case presents Google's situation in 2007 , with an emphasis on its competitive positioning in the search engine and online advertising markets. The organization and working philosophy that have made Google the undisputed leader in its industry are considered.Starting at €8.20
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InfoJobs.net
Gaynor P.; Valor Sabatier, Josep; Sieber, SandraCase SI-137Information Technologies, Knowledge and CommunicationInfoJobs.net es un lugar de Internet dedicado a la intermediación entre empresas con necesidades de personal y personas en el mercado laboral. Cuenta con más de medio millón de currículos activos y recibe 20.000 ofertas nuevas de trabajo diariamente. El caso presenta el dilema a que se enfrenta su director general cuando la empresa Monster.com, líder mundial en este sector, decide entrar en España con todo su arsenal publicitario y tecnológico....Starting at €8.20
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Glosario de términos informáticos y de comunicación
Armelini, Guillermo; Valor Sabatier, JosepTechnical Note SIN-46Information Technologies, Knowledge and CommunicationEste trabajo tiene como objetivo brindar una guía de definiciones de los términos más utilizados en el sector de la informática y las telecomunicaciones, sin pretender ser una divulgación científica, sino una herramienta de ayuda para el participante.Starting at €8.20
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Paack: aprovechando el potencial de los datos en la industria logística
Zamora, Javier; Valor Sabatier, Josep; Sastre Boquet, IsaacCase SI-213Entrepreneurship, Information Technologies, Innovation and ChangeA principios del año 2021 Jan de Tienda, el director de Estrategia y Datos (CSO/CDO) de Paack, así como el director general (CEO) Fernando Benito, estaban debatiendo los siguientes pasos de esta empresa en rápido crecimiento, que se estaba volviendo cada vez más compleja a medida que ganaba escala. Paack era una empresa de paquetería que ofrecía a los clientes finales la capacidad de programar sus entregas. Esto reducía el número de intentos de e...Starting at €8.20
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Games for rent in Teléfonos de Portugal
Chason R.; Valor Sabatier, JosepCase SI-141-EKnowledge and CommunicationThe case presents the dilemma facing the product manager in charge of the computer game service recently launched by Teléfonos de Portugal. Following an intense advertising campaign, sales have been minimal and the product manager is wondering why this is so and what he can do about it.Starting at €8.20
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Learning the Machine: Anovo Ibérica Introduces AI in Operations (Portuguese Version, Brazil)
Zamora, Javier; Valor Sabatier, Josep; Sastre Boquet, IsaacCase SI-207-PBInformation Technologies, Innovation and Change, Service and Operations ManagementIn 2018, Anovo, a service provider for technology products, began studying the possibility of introducing AI to improve the efficiency of its operations. In 2020, it was already piloting its first implementation - a new automated diagnostics process that employed machine learning (ML) to optimize the company's smartphone repair business. So far, the results of the pilot had been encouraging: aftersales service was a low-margin business, which mad...Starting at €8.20
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Google 2015
Sieber, Sandra; Valor Sabatier, JosepCase SI-217Innovation and ChangeEl caso presenta la situación de Google en el año 2015, haciendo énfasis en su posicionamiento competitivo en el mercado de los buscadores y de la publicidad en Internet. Se describe también la organización y la filosofía de trabajo que ha permitido a esta empresa ser el líder indiscutible en su sector.Starting at €8.20
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El teletrabajo
Rockett L.; Valor Sabatier, JosepTechnical Note SIN-26Knowledge and CommunicationOrganizations are turning to telecommuting (also called telework) as an alternate form of work in increasingly large numbers. The decision to implement telecommuting can constitute a major change in an organization. It should not be entered into without careful analysis, among others, of existing business practices, availability of technology to support different task types, corporate culture and adaptability, and the profile of the employee expe...Starting at €8.20