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Ignacio Valente (C)
Ruizalba, José Luis; Las Heras, Mireia; Chinchilla, NuriaCase DPO-183-EBusiness Ethics and Corporate Social Responsibility, Leadership and People ManagementGrupo Valente is a family-owned business that owns car dealerships of various brands. A middle manager showed up at work one day with a new car recently purchased from the competitor, showing it off to his buddies. The reason he bought it there is that the other company gave him a better trade-in price for his old car. Although his company had offered him a good deal, he decided to buy from the competition. Ignacio Valente, a partner and sales de...Starting at €5.74
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Ignacio Valente (C)
Ruizalba, José Luis; Las Heras, Mireia; Chinchilla, NuriaCase DPO-183Business Ethics and Corporate Social Responsibility, Leadership and People ManagementEl Grupo Valente es una empresa familiar propietaria de concesionarios de automóviles de varias marcas. Un mando intermedio se presenta un día en el trabajo con un vehículo recién comprado a la competencia haciendo ostentación de este hecho ante sus compañeros. El motivo de la compra es que en otra empresa le han valorado algo mejor el vehículo a entregar como parte del precio de compra. A pesar de que en su empresa le habían dado facilidades, de...Starting at €5.74
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Lídia Izquierdo (C): Sentencia de despido nulo
Quintanilla, Javier; Las Heras, MireiaCase DPO-759Business Ethics and Corporate Social Responsibility, Leadership and People ManagementLa sentencia del juicio de Lídia Izquierdo reconoce que su despido es nulo por acoso laboral. Este es un fallo no esperado por la empresa que, sin embargo, adopta una estrategia para minimizar las repercusiones y negocia con Lídia las condiciones de su readmisión. Este caso está basado en el caso "Carmen García" de Juan López-Cotarelo y Javier Quintanilla, DPO-129.Starting at €5.74
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Ignacio Valente (A, B y C) - Nota del intructor
Ruizalba, José Luis; Las Heras, Mireia; Chinchilla, NuriaTeaching Note DPOT-36Business Ethics and Corporate Social Responsibility, Leadership and People ManagementEl Grupo Valente es una empresa familiar propietaria de concesionarios de automóviles de varias marcas. Un mando intermedio se presenta un día en el trabajo con un vehículo recién comprado a la competencia haciendo ostentación de este hecho ante sus compañeros. El motivo de la compra es que en otra empresa le han valorado algo mejor el vehículo a entregar como parte del precio de compra. A pesar de que en su empresa le habían dado facilidades, de...Starting at €0.00
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Unity Airways: Chris Watson (B)
Frey, Sherwood C. Jr.; Bass, LucienCase DARDEN-QA-0728-EDecision AnalysisJust as Chris Watson thanked the previous client for her patience, the shift supervisor reminded Watson that the line was still very long and that the cases needed to be resolved expeditiously and cost-effectively. As the next client stepped forward, Watson saw someone who was obviously vexed by the interruption of the flight and by the delay in rescheduling her itinerary.Starting at €5.74
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Unity Airways: Melissa White (A)
Frey, Sherwood C. Jr.; Bass, Lucien; Yu, ElaineCase DARDEN-QA-0721-EDecision AnalysisMelissa White, a Richmond-based consultant, looked forward to the short visit with her parents in Hong Kong. She had booked her itinerary with Unity Airways and was about to begin the journey. Please see the (B) case (UVA-QA-0722) for the unfortunate details regarding the beginnings of her trip.Starting at €8.20
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The Virginia Carlton-Taylor Hayden
Frey, Sherwood C. Jr.; Bass, Lucien; Mahmood, HassanCase DARDEN-QA-0781-EDecision AnalysisWith the final paper of the semester now submitted, there was only one remaining obstacle for Taylor Hayden before departing tomorrow afternoon for an exciting and challenging summer internship with a strategic consulting firm in Washington, DC: a meeting with Hunter Morgan. Morgan was the final prospect interested in subletting Hayden’s bedroom in the Virginia Carlton for the summer. All other inquiries had led to dead ends. If Morgan did not ag...Starting at €8.20
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The Virginia Carlton-Hunter Morgan
Frey, Sherwood C. Jr.; Bass, Lucien; Mahmood, HassanCase DARDEN-QA-0782-EDecision AnalysisHunter Morgan had looked at several apartments over the past week, and Taylor Hayden’s apartment in the Virginia Carlton topped the list. The Virginia Carlton was a newly constructed and well-maintained apartment building on Jefferson Park Avenue, located fairly close to the central grounds of the University of Virginia. If there were an available space in the building’s underground parking garage, Morgan’s car could be left there, and the bus wo...Starting at €8.20
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Unity Airways: Chris Watson (A)
Frey, Sherwood C. Jr.; Bass, Lucien; Yu, ElaineCase DARDEN-QA-0723-EDecision AnalysisChris Watson, a customer service representative at Unity Airways, had just begun to address the rebooking of Melissa White, one of the almost 100 passengers whose itineraries would have to change due to an in-flight emergency with a Washington-Chicago flight. White's ultimate destination was Hong Kong; unfortunately, all the available rebooking alternatives involved at least a one-day delay in her arrival. Watson needed to take care of White's ne...Starting at €8.20
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Unity Airways: Melissa White (B)
Frey, Sherwood C. Jr.; Bass, Lucien; Yu, ElaineCase DARDEN-QA-0722-EDecision AnalysisMelissa White was on her way for a long-awaited visit with her parents in Hong Kong. But the first leg of her trip, a Unity Airways Washington–Chicago flight, was forced to return to Washington, D.C., due to engine trouble. After waiting three hours at customer service for the rebooking of her itinerary, White reached the front of the line. She was prepared to hear that her trip would be delayed a day. Although this would shorten the stay with he...Starting at €5.74