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Learning the Machine: Anovo Ibérica Introduces AI in Operations (Portuguese Version, Brazil)
Zamora, Javier; Valor Sabatier, Josep; Sastre Boquet, IsaacCase SI-207-PBInformation Technologies, Innovation and Change, Service and Operations ManagementIn 2018, Anovo, a service provider for technology products, began studying the possibility of introducing AI to improve the efficiency of its operations. In 2020, it was already piloting its first implementation - a new automated diagnostics process that employed machine learning (ML) to optimize the company's smartphone repair business. So far, the results of the pilot had been encouraging: aftersales service was a low-margin business, which mad...Starting at €8.20
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Learning the Machine: Anovo Ibérica Introduces AI in Operations
Zamora, Javier; Valor Sabatier, Josep; Sastre Boquet, IsaacCase SI-207-EInformation Technologies, Innovation and Change, Service and Operations ManagementIn 2018, Anovo, a service provider for technology products, began studying the possibility of introducing AI to improve the efficiency of its operations. In 2020, it was already piloting its first implementation - a new automated diagnostics process that employed machine learning (ML) to optimize the company's smartphone repair business. So far, the results of the pilot had been encouraging: aftersales service was a low-margin business, which mad...Starting at €8.20
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Aciturri Aeronáutica: Additive Manufacturing in the Aerospace Industry
Sachon, Marc; Sastre Boquet, IsaacCase P-1161-EInnovation and Change, Service and Operations ManagementAciturri Aeronáutica is a Tier 1 aerospace supplier serving Airbus and Boeing which is now looking at implementing additive manufacturing in its processes. The case looks at the numerous opportunities presented by this new technology for aerospace companies and manufacturing in general, but also its challenges.Starting at €8.20
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EOS: Growing the Business of Additive Manufacturing (AM)
Sachon, Marc; Sastre Boquet, IsaacCase P-1160-EInnovation and Change, Service and Operations Management, StrategyEOS has been a forerunner in the field of additive manufacturing (also called 3D printing) since it was founded in 1989. This technology promises to revolutionize manufacturing and, in the late 2010s, it is on the verge of becoming a viable manufacturing technology, providing game-changing advantages in many fields. EOS wants to be part of the growth of AM and wishes to become a facilitator of it. How can it grow the company to meet increased dem...Starting at €8.20
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Anovo Ibérica: introduciendo IA en las operaciones
Zamora, Javier; Valor Sabatier, Josep; Sastre Boquet, IsaacCase SI-207Information Technologies, Innovation and Change, Service and Operations ManagementEn 2018 Anovo, un proveedor de servicios posventa para productos de tecnología, empezó a estudiar la posibilidad de utilizar IA para mejorar la eficiencia de sus operaciones. En 2020, ja estaba en marcha la prueba piloto de su primera implementación: un nuevo proceso de diagnóstico automatizado, que empleaba aprendizaje automático (machine learning o ML) para optimizar las operaciones de la empresa en reparación de smartphones. Hasta el momento l...Starting at €8.20
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Asegurando el futuro: la transformación digital de Santalucía
Zamora, Javier; Sastre Boquet, IsaacCase OIT-12Information Technologies, Innovation and Change, Service and Operations ManagementEn otoño del año 2022, Rubén Muñoz, director general de Tecnología y Operaciones de Santalucía, preparaba junto con Sergio Bernabé, director de Sistemas, una reunión con el Consejo de Administración. Este órgano tenía que dar la aprobación definitiva al despliegue del nuevo software central (o core asegurador), que iba a soportar casi todas las operaciones de este grupo asegurador; esta operación estaba siendo preparada por la dirección de Sistem...Starting at €8.20
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Insuring the future: Santalucía's digital transformation
Zamora, Javier; Sastre Boquet, IsaacCase OIT-12-EInformation Technologies, Innovation and Change, Service and Operations ManagementIn the fall of 2022, Rubén Muñoz, general manager of technology and operations at Santalucía, together with CIO Sergio Bernabé was preparing for a meeting with the board of directors. The board had to give final approval to the deployment of the new core software (insurance core system) that would support practically all the insurance group's operations. The deployment was being prepared by management of the Systems Department and general managem...Starting at €8.20