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Amenazas globales: diagnóstico y acción
Done, Adrian A.Article ART-2076Service and Operations Management, Strategy¿Cuánto tiempo dedica a pensar en las grandes cuestiones que afectarán a su vida personal y profesional en los próximos 20 años? Si está tan ocupado como la mayoría de sus colegas, no mucho. Pero las perspectivas de la economía mundial son peores hoy que cuando la crisis crediticia tocó fondo, así que de nada sirve esconder la cabeza. Es mejor atisbar las tendencias globales que acechan en el horizonte, analizar a fondo las fuerzas subyacentes y ...Starting at €8.20
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Ebola: Managing to Save Lives
IESE InsightArticle ART-2676-EService and Operations ManagementA year after the outbreak of Ebola in West Africa in March 2014, health-care experts are cautiously optimistic that the epidemic appears to be slowing. Although the outlook is brighter than a year ago when the first case was detected in Guinea, there is still a long way to go and many lessons to be learned in managing a crisis of this scale, related to institutional shortfalls, international coordination, engagement with local stakeholders and, m...Starting at €8.20
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IESE Insight. Issue 10. Third Quarter 2011
IESE InsightMagazine REV-10-EEconomics, Finance, Innovation and Change, Knowledge and Communication, Leadership and People Management, Marketing, Service and Operations Management, StrategyMauro F. Guillén and Esteban García-Canal highlight what managers of traditional, established MNCs can learn from their emerging market counterparts. Arnoud De Meyer considers the global innovation trends that have been heavily influenced by China, India and Southeast Asia. Francesc Prior and Javier Santomá take lessons from the banking sector to help all companies adapt their offer to the customers and circumstances of low-income segments. Alici...Starting at €22.00
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Haifolk 2012 Music Festival
de Santiago, RafaelCase AD-332-EDecision Analysis, Service and Operations ManagementThe case describes the development of a company in Haifa, Israel, whose activity consists of organizing music concerts. Born as a small enterprise, it grew rapidly in just a few years. It now faces the challenge of streamlining the process of creating the concert lineup, taking into account the bands' popularity, venue capacity and so on.Starting at €8.20
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AGROESSA: An LP Optimization Model for Coffee Sales in La Esperanza AgroIndustrial
de Waal P. N.; Baucells Alibés, ManelCase AD-299-EService and Operations ManagementRufino Herrera, the president of AGROESSA, was pondering the implications of the recommendations which came out of the work of Nico de Waal, an MBA student who worked for AGROESSA as a summer intern in 2004. The recommendations focussed on AGROESSA's cash flow management during the coffee harversting season. It was argued that AGROESSA could improve its profits by carefully considering when and to which market it should sell its coffee production...Starting at €8.20
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Strategic Purchasing in Haiti to Improve Health: Why pay for inputs when you can pay for results
Eichler R.; Savedoff B.; Ribera, JaumeCase P-1043-EService and Operations ManagementHolding health institutions accountable for achieving explicitly defined results by linking payment to results can be a powerful strategy to improve health system performance. The Director of a USAID supported project that funds nongovernmental organizations in Haiti to provide basic health services used strategic purchasing to improve the effectiveness of primary health care by paying providers for results. These providers had been operating und...Starting at €8.20
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Humanitarian Assistance/Disaster Relief: What Can We Learn from Commercial Supply Chains
Shih, Willy; Pierson, MargaretCase HBS-615003-EService and Operations ManagementOrganizing speedy and efficient supply operations for unpredictable major natural disasters was a continuing challenge for the U.S. military, and the 2010 earthquake in Haiti was both unique in its operational scope and political complexity. As he reviewed the after-action reports, George Topic, the Vice Director of the Center for Joint and Strategic Logistics at the National Defense University wondered how the performance of disaster relief effo...Starting at €8.20
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Haiti Hope: Innovating the Mango Value Chain
Edmondson, Amy C.; Harvey, Jean-FrancoisCase HBS-616040-EService and Operations ManagementThis case study examines a market-based approach to economic development through the eyes of NGO TechnoServe's project manager, implementing a US$9.5 five-year public-private partnership between Coca-Cola, IDB, and USAID. The case ends at the beginning of the final year of the project, presents the project's advances, and invites students to position themselves in front of three options regarding the exit strategy to be deployed to ensure sustain...Starting at €8.20
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Adquisición estratégica en Haití para mejorar los sistemas sanitarios: por qué pagar por inversiones cuando se puede pagar por resultados
Eichler R.; Savedoff B.; Ribera, JaumeCase P-1043Service and Operations ManagementResponsabilizar a las instituciones de salud de la consecución de objetivos relacionando el pago a los resultados obtenidos, puede ser una potente estrategia para mejorar la eficacia de un sistema de salud. El director de un proyecto patrocinado por USAID, que financia ONG en Haití para la provisión de atención primaria básica, utiliza la compra estratégica para mejorar la eficiencia del sistema mediante el pago por resultados. El sistema de pago...Starting at €8.20
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Anodot: Autonomous Business Monitoring
Moreno, Antonio; Golan, DanielleCase HBS-621084-EService and Operations ManagementAutonomous business monitoring platform Anodot leveraged machine learning to providing real-time alerts regarding business anomalies. Anodot's solution was used in various industries in order to primarily monitor business health, such as revenue and paymeStarting at €8.20