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A Catalyst Journey During Corona Times (A)
Elvira, Marta; Villamor, MartaCase DPO-733-ELeadership and People Management, Service and Operations ManagementThe case introduces Cristina Ventura, Chief Catalyst Officer at Asian luxury goods retailer Lane Crawford Joyce Group (LCJG). She is in NY when U.S. President Donald Trump announced the government's decision to close international air traffic due to the worldwide spread of COVID-19. Though based on Hong Kong, Cristina had spent the last three months in the United States, considering next career steps and developing her social network. The pandemi...Starting at €8.20
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The shared administration program and local health administration associations (CLAS)
Altobelli, L.; Pancorvo J.; Rosenmöller, MagdaCase P-1010-EService and Operations ManagementIn recent years, CLASs have undergone a process of nationwide growth and deployment in Peru. CLASs are community-based, non-profit organizations formed to co-manage the Ministry of Health's primary care centers. The case describes aspects of the Peruvian health reforms, concentrating on this shared management arrangement, which today covers almost 20% of the public health system. Organizational, administrative, operational and implementation issu...Starting at €8.20
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CFWshops
Friedman, Jared; Mungai, Edward; Rosenmöller, MagdaCase P-1104-EService and Operations ManagementCFWshops is a network of pharmacy franchises in Kenya, managed by the Sustainable Healthcare Foundation (SHF). The parent company of SHF is the Healthstore Foundation based in Minnesota, US. The non-profit HealthStore Foundation (HS) (formerly Sustainable Healthcare Enterprise Foundation) was founded in 1997 by Scott Hillstrom to ¿prevent needless death and illness by improving access to essential medicines in a sustainable way¿. Based on the bas...Starting at €8.20
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Higher Education Rewired (Spanish version)
Grushka-Cockayne, Yael; Lakhani, Karim R.Case HBS-621S02Service and Operations Management"Career. Curriculum. Continuum. A construct for lifelong learning in the 21st century". 2U, founded in 2008, and went public in 2014, was looking to expand beyond their current degree offerings to include a wider range of programs, such as short courses, bootcamps, and professional certificates. Led by co-founder and CEO Chip Paucek, 2U believed that they were the strongest partner in the OPM market that could enable universities' digital transf...Starting at €8.20
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Renesas Electronics and the Automotive Microcontroller Supply Chain (A) (Spanish Version)
Shih, Willy; Pierson, MargaretCase HBS-614S11Service and Operations ManagementPara maximizar su eficacia, los casos de color deben imprimirse en color. El terremoto de magnitud 9,0 que afectó a Japón en marzo de 2011 causó grandes daños a la planta de fabricación de obleas Renesas Electronics, un eslabón crítico en la cadena global de suministro automotriz. Muchos fabricantes de equipos originales suela de origen microprocesadores personalizados del fab así su cierre forzado los "Tres Grandes" de Detroit y Japón para la pr...Starting at €8.20
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Trouble at Tessei (Spanish version)
Bernstein, Ethan S.; Buell, Ryan W.Case HBS-619S01Service and Operations ManagementThe Inside the Case video that accompanies this case includes teaching tips and insight from the author (available to registered educators only). In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen (""bullet"") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the demands on Tessei continued to grow. ...Starting at €8.20
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Samsung Electronics: TV in an Era of Convergence
Lakhani, Karim R.; Iansiti, Marco; Herman, KerryCase HBS-614034-EService and Operations ManagementFrom the late 1990s to 2006/2007, Samsung Electronics moved from one of 170 TV manufacturers to gain dominant TV market share year over year from 2007-2013. As digital technologies increasingly converged in 2013-2014, the industry faced new questions: What was the future of TV? The case considers Samsung Electronics TV Group's product development processes, as the company's mobile and TV offerings increasingly converged and consumer demands and b...Starting at €8.20
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Trouble at Tessei
Bernstein, Ethan S.; Buell, Ryan W.Case HBS-615044-EService and Operations ManagementThe Inside the Case video that accompanies this case includes teaching tips and insight from the author (available to registered educators only). In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen (""bullet"") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the demands on Tessei continued to grow. ...Starting at €8.20
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Conducting a Kaizen
Shih, WillyCase HBS-619016-EService and Operations ManagementKaizen, meaning change for the better in Japanese, is a set of activities directed at improving standardized work, equipment, and procedures for carrying out daily production or other business operations. It was popularized by Toyota as an integral part of its Toyota Production System. This note provides describes some of the underlying practices, and a simple outline for conducting a kaizen event.Starting at €8.20
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Duoro Mine
P. Fraser Johnson, Yzah MacalintalCase IVEY-W33560-EService and Operations Management, StrategyManuel Hernandez, mill manager at Duoro Mine (Duoro), located near Arequipa, Peru, was considering options for increasing output to take advantage of a recent spike in commodity prices. It was Wednesday, January 25, 2023, and prices for copper and gold, the main products of Duoro, were trading at historical highs compared to their five-year average. The mine manager had asked Hernandez to make recommendations about increasing production, and Hern...Starting at €8.20