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The Phone Corporation (A)
García, David L.; Segarra, José AntonioCase M-1188MarketingPhone Corporation, operativa telefónica fija líder en su mercado, se plantea un profundo cambio de paradigma centrado en comercializar a los clientes de forma segmentada, atendiendo a su comportamiento observado en la comunicación. Afloran graves discrepancias en el método de segmentación, sus variables, la interpretación de los resultados y su puesta en práctica en el mercado.Starting at €8.20
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Inteligencia comercial
García, David L.; Segarra, José AntonioTechnical Note MN-350Knowledge and Communication, MarketingNota técnica sobre la relevancia de la aplicación de la inteligencia comercial al negocio y su relación con la orientación comercial de la organización; se presentan las fases de su puesta en práctica, herramientas disponibles y sus limitaciones. Se incluye un capítulo de recomendaciones de orden práctico.Starting at €8.20
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Caja Mediterránea de Ahorro (B)
García, David L.; Agell, Pere; Segarra, José AntonioCase M-1029MarketingLa Dirección de Caja Mediterránea de Ahorro debe interpretar una investigación de los clientes potenciales del área de Barcelona ciudad. Realizada en base al análisis conjunto. ¿Cómo está segmentado el mercado? ¿Qué volumen y características tiene cada uno de los segmentos?Starting at €5.74
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El caso HBR: Un ardid grande como un toro
Humphreys, John; Ahmed, Zafar U.; Pryor, MildredArticle HBS-R0905BMarketingCuando Chris Knox, un vendedor especializado en la parte superior Fleet Services, voluntarios para ir tras el negocio de Armadillo Gas & Power, decide probar un nuevo enfoque. Después de todo, nadie más del SFS ha tenido éxito con Dale Landry, director financiero de Armadillo. Knox se presenta en el rancho de Landry, pide a fotografiar su amada toro, presenta la foto como un regalo a la esposa de Landry, y los ingenieros de varios otros encuentro...Starting at €8.20
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The Phone Corporation (A)
García, David L.; Segarra, José AntonioCase M-1188-EMarketingThe Phone Corporation, a leading fixed-line phone operator in its market, is considering a profound change in its operating procedures based on segmenting its clients on the basis of their observed communication behavior. There are serious disagreements about how to segment the client base, which variables to use, the interpretation of the results and their use in the market.Starting at €8.20
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World-Class Bull (HBR Case Study)
Humphreys, John; Ahmed, Zafar U.; Pryor, MildredArticle HBS-R0905X-EMarketingWhen Chris Knox, a top salesperson at Specialty Fleet Services, volunteers to go after the business of Armadillo Gas & Power, he decides to try a new approach. After all, no one else from SFS has succeeded with Dale Landry, Armadillo's CFO. Knox shows up at Landry's ranch, asks to photograph his beloved bull, presents the photo as a gift to Landry's wife, and engineers several other encounters before Landry learns that Knox is anything more than ...Starting at €8.20
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World-Class Bull (Commentary for HBR Case Study)
Humphreys, John; Ahmed, Zafar U.; Pryor, MildredArticle HBS-R0905Z-EMarketingWhen Chris Knox, a top salesperson at Specialty Fleet Services, volunteers to go after the business of Armadillo Gas & Power, he decides to try a new approach. After all, no one else from SFS has succeeded with Dale Landry, Armadillo's CFO. Knox shows up at Landry's ranch, asks to photograph his beloved bull, presents the photo as a gift to Landry's wife, and engineers several other encounters before Landry learns that Knox is anything more than ...Starting at €8.20
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How Low Will You Go? (HBR Case Study and Commentary)
Mobley, Mary Edie; Humphreys, John; Brown, John; Frank, Katherine; Narayandas, Das; Rousseau, DeniseArticle HBS-R0604A-EMarketingNo question, Galen McDowell knew how to sell. He quickly hooked a big-league outfit, Kinan Motors, as a potential customer. He invited their representatives to come take a tour of the company and, while they were in town, visit the Red Ruby Club. The Red Ruby? That's a strip club. Galen assured CEO Bob Carlton that it was upscale and full of businesspeople. He said his reps had often made use of the club to woo important accounts away from rivals...Starting at €8.20
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Caja Mediterránea de Ahorro (A)
García, David L.; Agell, Pere; Segarra, José AntonioCase M-1028MarketingLa Caja Mediterránea de Ahorro -caja de ámbito local con sede en Gerona- ha decidido expandir sus actividades abriendo nuevas oficinas en Barcelona ciudad. Para ello ha realizado un estudio «AD-HOC» sobre el comportamiento financiero de los potenciales clientes y sobre la imagen de las entidades financieras competidoras. A partir de la interpretación de los resultados de la investigsación hay que decidir qué segmentos son los más interesantes y c...Starting at €8.20
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World-Class Bull (HBR Case Study and Commentary)
Humphreys, John; Ahmed, Zafar U.; Pryor, MildredArticle HBS-R0905B-EMarketingWhen Chris Knox, a top salesperson at Specialty Fleet Services, volunteers to go after the business of Armadillo Gas & Power, he decides to try a new approach. After all, no one else from SFS has succeeded with Dale Landry, Armadillo's CFO. Knox shows up at Landry's ranch, asks to photograph his beloved bull, presents the photo as a gift to Landry's wife, and engineers several other encounters before Landry learns that Knox is anything more than ...Starting at €8.20