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Union Fenosa Gas: Human Resources Start-Up
García, Pilar; Pin Arboledas, José RamónCase DPO-94-ELeadership and People Management, Service and Operations ManagementFaced with new challenges in the energy sector, Unión Fenosa decides to enter the liquefied natural gas (LNG) business and becomes involved at every stage, from procurement to sale. The challenge is to source gas from optimal locations, create the right type of organization, build a liquefaction plant, and put together a team capable of managing the project successfully. And all this in record time (the Damietta plant went from engineering to pro...Starting at €8.20
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Unión Fenosa Gas: "start up" de recursos humanos desde cero
García, Pilar; Pin Arboledas, José RamónCase DPO-94Leadership and People Management, Service and Operations ManagementAnte los nuevos retos planteados en el sector energético, Unión Fenosa decide apostar estratégicamente por el negocio del gas licuado (GNL), entrando en él de forma integral, desde el aprovisionamiento hasta la comercialización. El reto supone buscar el gas en emplazamientos óptimos, crear una organización adecuada, levantar una planta de licuefacción y disponer del equipo humano necesario para llevar a cabo con éxito el proceso. Y todo ello en u...Starting at €8.20
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Union Fenosa Gas: Human Resources Start-up - Teaching Note
García, Pilar; Pin Arboledas, José RamónTeaching Note DPOT-22-ELeadership and People Management, Service and Operations ManagementAt the end of the 1990s, in response to new challenges and opportunities in the energy sector, Unión Fenosa made a strategic decision to enter the gas market. Its strategy was to diversify its sources of gas and become actively involved in all stages of supply. The start-up of the Damietta plant (Egypt) was a huge challenge not only in technical terms (it was completed in record time: just three years), but also in terms of human resources. Unión...Starting at €0.00
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Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807LService and Operations Managementinvestment in people, technology that supports frontline workers, revamped recruiting and training practices, and compensation linked to performance. They also express a vision of leadership in somewhat unconventional terms, referring to an organization's "patina of spirituality" and the "importance of the mundane." In this article, Heskett, Jones, Loveman, Sasser, and Schlesinger take a close look at the links in the service-profit chain, which...Starting at €8.20
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Coopers & Lybrand in Hungary (B) (Spanish version)
Loveman, Gary W.; Hallowell, RogerCase HBS-620S03Service and Operations ManagementCoopers & Lybrand open an office in Hungary.Starting at €5.74
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Booz.Allen & Hamilton: Vision 2000 (Spanish Version)
Loveman, Gary W.; O'Connell, JamieCase HBS-302S07Service and Operations ManagementEn 1993, Booz.Allen & Hamilton abandonaron su estructura organizativa anterior, altamente local. Fue motivada por el deseo de servir a los clientes multinacionales de manera más eficaz y proporcionar mayor valor a los clientes con las empresas más localizada mediante la recopilación de las mejores prácticas de todo el mundo. Siguiendo un plan titulado Visión 2000, la firma creada unificó dotación de personal de piscinas basado en la industria y (...Starting at €8.20
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Putting the Service-Profit Chain to Work (HBR Classic)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807L-EService and Operations ManagementThis article was originally published in March-April 1994 and was republished in July-August 2008 as an HBR Classic. This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. In exemplary service organizations, executives understand that they need to put customers and frontline workers at the center of their focus. Thos...Starting at €8.20
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Unión Fenosa Gas: "start up" de recursos humanos desde cero - Nota del instructor
García, Pilar; Pin Arboledas, José RamónTeaching Note DPOT-22Leadership and People Management, Service and Operations ManagementA finales de los 90, y como respuesta a los nuevos retos y oportunidades que surgen en el sector de la energía, Unión Fenosa toma la decisión estratégica de entrar en el mercado del gas, con una estrategia centrada en la búsqueda del gas diversificado en origen e interviniendo activamente en todas las etapas del suministro. La puesta en operación de la planta de Damietta (Egipto) supuso un enorme reto técnico (es la planta construida en el menor ...Starting at €0.00
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Laura Ashley and Federal Express Strategic Alliance (Spanish Version)
Loveman, Gary W.; Anthony, Robert T.Case HBS-602S14Service and Operations ManagementEn un esfuerzo por mejorar su sistema de distribución global y por lo tanto mejorar el servicio al cliente en sus tiendas de todo el mundo, Laura Ashley entró en una alianza estratégica pionera con Federal Express Business Logistics Services. Bajo los términos de una asociación poco estructurada, Federal Express realiza las mismas actividades de almacenaje y distribución anteriormente manejados por Laura Ashley. La alianza es considerar innovador...Starting at €8.20
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Coopers & Lybrand in Hungary (A) (Spanish version)
Loveman, Gary W.; Hallowell, RogerCase HBS-620S02Service and Operations ManagementMultinational professional services firm Coopers & Lybrand has decided to enter the Hungarian market and weighs its strategic options in light of the environment in which it will operate and its resources.Starting at €8.20