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Vicarsa (B): Arreglando un error en la venta
Torres, Óscar; Palencia, LuisCase ASN-37Service and Operations ManagementLa parte (B) de este caso suministra información no conocida durante la parte (A) e invita por ello a reflexionar sobre la cautela con la que hay que establecer soluciones en situaciones con información incompleta.Starting at €5.74
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Eólica de Composites, S.A. (ECSA) - Teaching Note
Palencia, Luis; Vázquez- Dodero, Juan CarlosTeaching Note ASNT-12-EService and Operations ManagementA company suddenly wins a substantial contract, but doesn't have sufficient capacity in its existing plants to execute it. The search for a new plant location yields two final alternatives for a possible location, with similar costs but very different situations. One of them favors a policy of outsourcing but with few qualified workers, and the other is opposed to such a policy. The prioritization, analysis and explicit description of selection c...Starting at €0.00
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Vicarsa (B): What Went Wrong with the Sale
Torres, Óscar; Palencia, LuisCase ASN-37-EService and Operations ManagementPart (B) of this case provides information not previously available in Part (A), leading to a chance to reflect on the caution necessary in solving problems with incomplete information.Starting at €5.74
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Eólica de Composites S. A.
Palencia, Luis; Vázquez- Dodero, Juan CarlosCase ASN-47Service and Operations ManagementUna compañía gana precipitadamente un sustancioso contrato, pero no tiene espacio en sus plantas actuales para ejecutarlo. En la búsqueda de lugar una nueva planta aparecen dos alternativas finales de posible ubicación, con costes parecidos pero situaciones muy distintas, cercana una de ellas a la política de desconcentración pero con escasez de personal cualificado y la otra contraria a dicha política. La explicitación, priorización y análisis d...Starting at €8.20
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Eólica de Composites S. A. (Portuguese Version, Brazil)
Palencia, Luis; Vázquez- Dodero, Juan CarlosCase ASN-47-PBService and Operations ManagementA company suddenly wins a substantial contract, but doesn't have sufficient capacity in its existing plants to execute it. The search for a new plant location yields two final alternatives for a possible location, with similar costs but very different situations. One of them favors a policy of outsourcing but with few qualified workers, and the other is opposed to such a policy. The prioritization, analysis and explicit description of selection c...Starting at €8.20
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Cleveland Clinic
Frei, Frances X.; Edmondson, Amy C.; Sherman, Eliot; Harris-Van Keuren, ChristineCase HBS-607143-EService and Operations ManagementCleveland Clinic is consistently ranked among the nation's most eminent hospitals, and for decades has been a leader in pioneering cardiac care. Explores the methods, processes, and personnel that the hospital has cultivated over the years in order to develop its track record of excellence. In light of this, three expansion opportunities are explored and the operational fit of each is investigated.Starting at €8.20
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Yum! Brands, Inc: A Corporate Do-Over (Spanish Version)
Frei, Frances X.; Edmondson, Amy C.; Weber, James; Sherman, EliotCase HBS-607S25Service and Operations ManagementSe utiliza en el segundo módulo de Harvard Business School curso sobre Gestión de Servicio de Operaciones, que aborda el diseño de modelos de servicios sostenibles (606-031). Describe el cambio con éxito de la compañía de restaurantes Yum! Marcas después de su escisión de PepsiCo y explica cómo planeó el liderazgo de la compañía y ejecutado en prácticamente todas las dimensiones de la experiencia de los empleados. Los principales centros dilema e...Starting at €8.20
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Cleveland Clinic (Spanish version)
Frei, Frances X.; Edmondson, Amy C.; Sherman, Eliot; Harris-Van Keuren, ChristineCase HBS-611S02Service and Operations ManagementCleveland Clinic está considerado entre la mayoría de los hospitales eminentes de la nación, y durante décadas ha sido un líder en pionero en la atención cardiaca. Explora los métodos, procesos y personal que el hospital ha cultivado a lo largo de los años con el fin de desarrollar su trayectoria de excelencia. A la luz de esto, tres oportunidades de expansión se exploran y se investiga la forma de funcionamiento de cada uno.Starting at €8.20
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Vicarsa (A): What Went Wrong with the Sale
Torres, Óscar; Palencia, LuisCase ASN-36-EService and Operations ManagementA sales representative sees what could have been an important contract running the risk of being cancelled due to the rush to try to close a related sale. The analysis of the sales process and the identification of the mistakes made provide the basis for proposing a solution. The information available is limited, and this should be taken into account during the discussion.Starting at €8.20
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Eólica de Composites S. A.
Palencia, Luis; Vázquez- Dodero, Juan CarlosCase ASN-47-EService and Operations ManagementA company suddenly wins a substantial contract, but doesn't have sufficient capacity in its existing plants to execute it. The search for a new plant location yields two final alternatives for a possible location, with similar costs but very different situations. One of them favors a policy of outsourcing but with few qualified workers, and the other is opposed to such a policy. The prioritization, analysis and explicit description of selection c...Starting at €8.20