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Serviteléfono S.A.
Labayen T. E.; Baucells Alibés, ManelCase AD-276-EDecision Analysis, EconomicsA 24/7 call center operated by a firm providing high-tech services by means of cellular phones has to allocate operators to shifts in such a way as to minimize costs. The firm runs on small profit margins, so saving a few percent through good scheduling can make an enormous difference in terms of profitability. In doing so, the firm has to make sure that the day is covered and the regulations concerning working time are met. The assignment can be...Starting at €8.20
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Biofuels and Circular Economy in Developing Countries: Technology Transfer in Guatemala
Velásquez Ceballos, Teresa; Figueredo, Alvaro; Arriola Ordónez, Estefanía; García Caffaro, Isabella; Coma, PabloCase INCAE-31369_E-EDecision AnalysisIn this case study, a project to develop biodiesel as an alternative energy source in a Guatemalan university was chosen as an example of how technology transfer between academia and industry is not only possible, but can also make a real impact. The leading actor, an academic who developed a succesful biofuel production plant is faced with a decision whether he should continue the project as academic or leave it open to scale up with an industri...Starting at €8.20
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Serviteléfono S.A.
Labayen T. E.; Baucells Alibés, ManelCase AD-276Decision Analysis, EconomicsUn «call center» de una empresa dedicada a ofrecer servicios de información de alto valor añadido mediante telefonía móvil, 24 horas al día 7 días a la semana, tiene que distribuir a los operadores por turnos para minimizar sus costes. Los beneficios marginales de la empresa son bajos, por tanto, el ahorro de unos porcentajes mediante un buen «planning» puede representar una gran diferencia desde el punto de vista de la rentabilidad. Por ello, la...Starting at €8.20