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Key Elements of Flow, Time and Queue Management (Portuguese Version, Brazil)
Lago, Alejandro; Yankovic, Natalia; Moscoso, PhilipTechnical Note PN-496-PBService and Operations ManagementThis note describes the essentials and key elements of flow, waiting line and time management. It explains the reasons for so many waits (lines) in processes in practice and explains which elements executives can act on to reduce how long their customers wait.Starting at €8.20
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Lessons from 9/11: Operations in times of crisis
Sabrià, Frederic; Lago, Alejandro; Krawchuck, FredArticle 75533Service and Operations ManagementOn the 20th anniversary of the September 11, 2001 terrorist attacks in the United States, it’s worth revisiting how leaders responded. That story contains useful lessons for distinguishing between clear, complicated, complex and chaotic situations, and managing the associated operations challenges accordingly.Starting at €8.20
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Lecciones del 11 de septiembre: operaciones en tiempos de crisis
Sabrià, Frederic; Lago, Alejandro; Krawchuck, FredArticle 75545Service and Operations ManagementEl 20 aniversario del ataque terrorista a las Torres Gemelas invita a repasar las respuestas que adoptaron algunos líderes. Este artículo extrae de ellas lecciones útiles para distinguir distintos estados (entornos simples, complicados, complejos y caóticos) y gestionar retos operativos que plantean cada uno de ellos.Starting at €8.20
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Netflix: From "Clicks and Bricks" to Digital Movie Delivery (Portuguese Version, Brazil)
Lago, Alejandro; Moscoso, Philip; Sieber, SandraExercise PE-75-PBInformation Technologies, Innovation and Change, Service and Operations ManagementNetflix is a U.S. provider of on-demand Internet streaming media and flat rate DVD-by-mail services. The company experienced incredible success since its beginnings in 1997. During 2010, revenue jumped 29% to $2.16 billion, and stock price increased 219% to $175.70. It also added 8 million subscribers, bringing its total to over 20 million. In the summer of 2011 the company first announced the spin-off of its traditional DVD rental operations fro...Starting at €8.20
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Assessing Private Equity Performance
Chaplinsky, Susan; Loutskina, ElenaTechnical Note DARDEN-F-1895-EFinanceAssessing the performance of private equity (PE) and venture capital (VC) investment vehicles is a challenging task. It starts with the fact that the assets are privately held and illiquid. By contrast, PE valuations are determined in a vast open market populated largely by disinterested investors acting on publicly available information. As PE and VC have grown as asset classes, investors have pushed for greater disclosure and more standardizati...Starting at €8.20
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Impact Makers (A) and (B) - Teaching Note
Loutskina, Elena; Yemen, GerryTeaching Note DARDEN-F-1797TN-EFinanceTeaching note for product F-1797Starting at €0.00
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Crawford Development Co. and Southeast Bank of Texas
Ovchinnikov, Anton S.; Loutskina, ElenaCase DARDEN-QA-0727-EDecision AnalysisIn the early months of the 2007–08 financial crises, a loan manager faces a real estate financing decision. Should he approve a bullet structure three-year loan to a longstanding client, a legendary Texan developer? The developer, who near retirement downsized his business, is seeking financing for his only project: residential or commercial development on an attractive piece of land in suburban Houston. The loan manager considers the decision in...Starting at €8.20
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Mars, Incorporated
Loutskina, Elena; Shapovalov, GeorgeCase DARDEN-F-1612-EFinanceRecommended for MBAs, this case is one of a pair of cases used in a merger negotiation exercise. It is designed to be used with "Wm. Wrigley Jr. Company" (UVA-F-1607), but it can also be used on its own. Half of the class prepares only the Wrigley case and the other half uses the Mars case. Wrigley and Mars are in the process of negotiating a merger agreement. Macroeconomic assumptions—particularly forecasting future sugar prices in an uncertain...Starting at €8.20
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Business Valuation in Mergers and Acquisitions
Schill, Michael J.; Loutskina, ElenaTechnical Note DARDEN-F-1699-EFinanceThis note discusses valuation in the context of business mergers and acquisitions. It builds on standard methods of business valuation to consider the unique questions arising in a merger or acquisition setting. The note focuses on valuation using the discounted cash flow (DCF) approach and the comparable-firm-multiples approach and presupposes an understanding of the principles of business valuation. The note provides and reviews the details of ...Starting at €8.20
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TriLinc Global Impact Fund
Loutskina, Elena; Yemen, GerryCase DARDEN-F-1779-EFinanceThis case calls students to evaluate an investment in impact-oriented private-debt fund TriLinc Global. The fund is led by Wall Street veteran Gloria Nelund and provides debt financing to small and medium enterprises (SMEs) in emerging markets. The case discusses the well-known shortages in SME finance globally and the role SMEs play in emerging economies. In her desire to make the impact investing accessible to retail investors, Nelund registere...Starting at €8.20