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Enso Española, S.A. (B)
Miller, Paddy; Velamuri, RamaCase FH-651-ELeadership and People ManagementAfter the drastic measures taken by the Finn, Juha Korppi-Tommola, a new general manager is appointed to run Enso. Not only is his style quite different to the first general manager but he focuses his attention on a different set of priorities.Starting at €5.74
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South African Transport Services (A)
Miller, PaddyCase DG-832-ELeadership and People ManagementCase (A) gives a brief description of a state-owned firm which is making losses of R 413 million ($ 370 million). The organization's structure is outlined together with the firm's accounts. The principle businesses the firm is involved in are also outlined, together with a brief history of recent management's thinking and development.Starting at €8.20
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General Motors Corporation
Miller, Paddy; Samaniego, F.Case FH-249-ELeadership and People ManagementGeneral Motors Corportion (GM) elected Roger Smith as its Chairman in 1981. Over a period of four years Smith took decisions which were aimed at radically restructuring and redirecting the world's largest motor car manufacturer. This case outlines some of these decisions, in particular, the restructuring of the corporation and the process of delegating decision-making to lower levels in the organization.Starting at €8.20
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Newtown Tools and Timber Company, The
Miller, PaddyCase FH-293-ELeadership and People ManagementThis case located in the North of England contrasts the Management style of two brothers in a family owned Business. One successfully adopts a typically theory style. This poses a problem for the father of the two managers.Starting at €8.20
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Dunlop Slazenger International, Ltd. - Spain (A)
Miller, PaddyCase FH-536-ELeadership and People ManagementAfter the collapse of its agent's business in Spain Dunlop Slazenger decide to appoint a General Manager to resuscitate the business there. This case outlines the general economic environment, the market and the first steps that the General Manager takes on the road to recovery.Starting at €8.20
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Gencor transformed: The keys era
Ferreira, Anton; Miller, PaddyCase DG-1247-ELeadership and People ManagementStarting at €8.20
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Con Roux Construction (C)
Miller, PaddyCase FH-570-ELeadership and People ManagementThe case resumes the history of Con Roux Construction as covered in cases (A) and (B).Starting at €5.74
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Key Elements of Flow, Time and Queue Management (Portuguese Version, Brazil)
Lago, Alejandro; Yankovic, Natalia; Moscoso, PhilipTechnical Note PN-496-PBService and Operations ManagementThis note describes the essentials and key elements of flow, waiting line and time management. It explains the reasons for so many waits (lines) in processes in practice and explains which elements executives can act on to reduce how long their customers wait.Starting at €8.20
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Lessons from 9/11: Operations in times of crisis
Sabrià, Frederic; Lago, Alejandro; Krawchuck, FredArticle 75533Service and Operations ManagementOn the 20th anniversary of the September 11, 2001 terrorist attacks in the United States, it’s worth revisiting how leaders responded. That story contains useful lessons for distinguishing between clear, complicated, complex and chaotic situations, and managing the associated operations challenges accordingly.Starting at €8.20
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Lecciones del 11 de septiembre: operaciones en tiempos de crisis
Sabrià, Frederic; Lago, Alejandro; Krawchuck, FredArticle 75545Service and Operations ManagementEl 20 aniversario del ataque terrorista a las Torres Gemelas invita a repasar las respuestas que adoptaron algunos líderes. Este artículo extrae de ellas lecciones útiles para distinguir distintos estados (entornos simples, complicados, complejos y caóticos) y gestionar retos operativos que plantean cada uno de ellos.Starting at €8.20