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Key Elements of Flow, Time and Queue Management (Portuguese Version, Brazil)
Lago, Alejandro; Yankovic, Natalia; Moscoso, PhilipTechnical Note PN-496-PBService and Operations ManagementThis note describes the essentials and key elements of flow, waiting line and time management. It explains the reasons for so many waits (lines) in processes in practice and explains which elements executives can act on to reduce how long their customers wait.Starting at €8.20
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Lessons from 9/11: Operations in times of crisis
Sabrià, Frederic; Lago, Alejandro; Krawchuck, FredArticle 75533Service and Operations ManagementOn the 20th anniversary of the September 11, 2001 terrorist attacks in the United States, it’s worth revisiting how leaders responded. That story contains useful lessons for distinguishing between clear, complicated, complex and chaotic situations, and managing the associated operations challenges accordingly.Starting at €8.20
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Lecciones del 11 de septiembre: operaciones en tiempos de crisis
Sabrià, Frederic; Lago, Alejandro; Krawchuck, FredArticle 75545Service and Operations ManagementEl 20 aniversario del ataque terrorista a las Torres Gemelas invita a repasar las respuestas que adoptaron algunos líderes. Este artículo extrae de ellas lecciones útiles para distinguir distintos estados (entornos simples, complicados, complejos y caóticos) y gestionar retos operativos que plantean cada uno de ellos.Starting at €8.20
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Netflix: From "Clicks and Bricks" to Digital Movie Delivery (Portuguese Version, Brazil)
Lago, Alejandro; Moscoso, Philip; Sieber, SandraExercise PE-75-PBInformation Technologies, Innovation and Change, Service and Operations ManagementNetflix is a U.S. provider of on-demand Internet streaming media and flat rate DVD-by-mail services. The company experienced incredible success since its beginnings in 1997. During 2010, revenue jumped 29% to $2.16 billion, and stock price increased 219% to $175.70. It also added 8 million subscribers, bringing its total to over 20 million. In the summer of 2011 the company first announced the spin-off of its traditional DVD rental operations fro...Starting at €8.20
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Flying Light: British Airways Flight 268 (B)
Freeman, R. Edward; Mead, JennyCase DARDEN-E-0295-EBusiness Ethics and Corporate Social ResponsibilityDespite the incident at takeoff, the British Airways pilots, after discussion with the airline engineers at Heathrow Airport in London, decided to continue the flight uninterrupted. Although the plane landed safely in England, the decision to continue flying set off a hailstorm of criticism and sparked tension between the U.S. Federal Aviation Administration and the CAA, the British equivalent. This case discusses the fallout from the incident, a...Starting at €5.74
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Food Versus Fuel
Freeman, R. Edward; Mead, JennyTechnical Note DARDEN-E-0302-EBusiness Ethics and Corporate Social ResponsibilityAlthough biofuels had been used for many years (from 1980 to mid-2007, an estimated 2 trillion miles were driven on ethanol-blended fuels in the United States), it was not until the late 20th and early 21st centuries, with dwindling oil supplies, the threat of global warming, and unrest in the oil-rich Middle East that people began thinking of them seriously as alternatives to petroleum-based fuel. Biofuels were also considered better for the en...Starting at €8.20
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Facebook (B)
Freeman, R. Edward; Parmar, Bidhan L.; Mead, JennyCase DARDEN-E-0319-EBusiness Ethics and Corporate Social ResponsibilityMiranda Shaw had decided to do a Google search on the two finalists for the open position in her company. Based on the photos she saw on her preferred applicant's Facebook page, she decided to hire the other applicant, whose Internet search returned no controversial results. But Shaw found herself wondering if it had been ethical for her to base her decision on a Facebook page, because she had not told either applicant that she would be using the...Starting at €5.74
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Hydrofruit, Inc.: Ripe for Harvest or Rotten Tomato?
Freeman, R. Edward; Boswell, Timothy; Mead, JennyCase DARDEN-E-0320-EBusiness Ethics and Corporate Social ResponsibilityThis case details the various issues, dilemmas, and complexities of immigration as it relates both to business and American society in general. MegaBank manager Judson Dillon is on the verge of finalizing a $65 million equity investment in the world’s largest tomato greenhouse, HydroFruit, Inc., which he believes is an attractive investment opportunity. At the same time, he suspects that the company is an employer of illegal immigrants. Immigrati...Starting at €8.20
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When the Fur Hits the Fan (A)
Freeman, R. Edward; Mead, JennyCase DARDEN-E-0328-EBusiness Ethics and Corporate Social ResponsibilityHow should a nonprofit animal shelter deal with valuable old fur coats donated to its fundraising rummage sale? On one hand, selling the furs at the sale could bring in up to $20,000 to help the animals. On the other hand, there have already been angry complaints about the outrageous irony of selling "dead animals" to benefit live animals. Yet the women who donated the furs undoubtedly intended for the shelter to sell them for a profit. The B cas...Starting at €8.20
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When the Fur Hits the Fan (B)
Freeman, R. Edward; Mead, JennyCase DARDEN-E-0329-EBusiness Ethics and Corporate Social ResponsibilityThe animal shelter finally found a solution for disbursal of the furs they had received from the public for the fundraising rummage sale. The local wildlife center took them to use as beds for baby animals. The furs seemed to soothe them. The shelter had avoided a public relations problem with this solution, but it had also lost out on a possible $20,000.Starting at €5.74