The Decline of Main Street, the Rise of Multichannel Retail

  • Reference: ART-2454-E

  • Number of pages: 8

  • Publication Date: Dec 16, 2013

  • Source: IESE (España)

  • Type of Document: Article

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Six years into the economic crisis, companies have learned that they must go wherever consumers congregate and engage them there: in a flagship store on a prime shopping street; in a pop-up store calculated to surprise passers-by in an unexpected location; on the Internet; on their smartphones; in social media networks; or combining the online experience with a click-and-collect service, where goods purchased online can be picked up from a local collection point. Any channel is good, so long as it allows companies to connect with increasingly elusive consumers. But there are other reasons for the proliferation of retail formats, beyond the economic situation. This article reviews the factors that influence the way we shop today, and how these factors affect retail formats. It also looks at how different formats can be integrated into a multichannel strategy.


big-box retailer brick-and-mortar catalog category killer click-and-collect cloud convenience store data management department store door-to-door selling e-commerce fast fashion flagship high street home shopping hypermarket kiosk locker low cost m-commerce main street mall marketing channels mobile monobrand multibrand multichannel omnichannel online outlet pickup station pop-up retail sales stand self-service shoppable window smartphone social commerce store-within-a-store travel vending wireless