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9 Items

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  1. Case

    Amazon: equilibrio entre orientación al cliente y compromiso del empleado

    By Tatge, Larisa / Lago, Alejandro / Ribera, Jaume
    Service and Operations Management
    Innovation and Change
    Collection: IESE (España)
    Ref.: P-1165
    Published: Sep 15, 2017
    Reviewed: Sep 1, 2020
    Format: PDF
    Pages: 12
    Language: Spanish
    €8.53 PVP Institution
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  2. Case

    Amazon: Balancing Customer Centricity with Employee Engagement

    By Tatge, Larisa / Lago, Alejandro / Ribera, Jaume
    Service and Operations Management
    Innovation and Change
    Collection: IESE (España)
    Ref.: P-1165-E
    Published: Sep 15, 2017
    Reviewed: Sep 1, 2020
    Format: PDF
    Pages: 11
    Language: English
    €8.53 PVP Institution
    See details Add to Wish List
  3. Case

    Amazon: Balancing Customer Centricity with Employee Engagement (Portuguese version)

    By Tatge, Larisa / Lago, Alejandro / Ribera, Jaume
    Service and Operations Management
    Innovation and Change
    Collection: IESE (España)
    Ref.: P-1165-PT
    Published: Sep 15, 2017
    Reviewed: Sep 1, 2020
    Format: PDF
    Pages: 12
    Language: Portuguese Portugal
    €8.53 PVP Institution
    See details Add to Wish List
  4. Exercise

    Netflix: del "clicks and bricks" a la distribución digital de películas

    By Lago, Alejandro / Moscoso, Philip / Sieber, Sandra
    Information Technologies
    Service and Operations Management
    Innovation and Change
    Collection: IESE (España)
    Ref.: PE-75
    Published: Jan 9, 2012
    Format: PDF
    Pages: 15
    Language: Spanish
    €8.53 PVP Institution
    Include:
    Other supplements
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  5. Exercise

    Netflix: From "Clicks and Bricks" to Digital Movie Delivery

    By Lago, Alejandro / Moscoso, Philip / Sieber, Sandra
    Information Technologies
    Service and Operations Management
    Innovation and Change
    Collection: IESE (España)
    Ref.: PE-75-E
    Published: Mar 13, 2012
    Format: PDF
    Pages: 14
    Language: English
    €8.53 PVP Institution
    Include:
    Other supplements
    See details Add to Wish List
  6. Exercise

    Netflix: From "Clicks and Bricks" to Digital Movie Delivery (Portuguese version)

    By Lago, Alejandro / Moscoso, Philip / Sieber, Sandra
    Information Technologies
    Service and Operations Management
    Innovation and Change
    Collection: IESE (España)
    Ref.: PE-75-PT
    Published: Mar 13, 2012
    Format: PDF
    Pages: 14
    Language: Portuguese Portugal
    €8.53 PVP Institution
    Include:
    Other supplements
    See details Add to Wish List
  7. Exercise

    Netflix: del DVD por correo al streaming

    By Lago, Alejandro / Moscoso, Philip / Sastre Boquet, Isaac
    Information Technologies
    Service and Operations Management
    Innovation and Change
    Collection: IESE (España)
    Ref.: PE-84
    Published: Feb 8, 2021
    Format: PDF
    Pages: 17
    Language: Spanish
    €8.53 PVP Institution
    Include:
    Other supplements
    See details Add to Wish List
  8. Exercise

    Netflix: from DVD-by-mail to streaming

    By Lago, Alejandro / Moscoso, Philip / Sastre Boquet, Isaac
    Information Technologies
    Service and Operations Management
    Innovation and Change
    Collection: IESE (España)
    Ref.: PE-84-E
    Published: Feb 8, 2021
    Format: PDF
    Pages: 16
    Language: English
    €8.53 PVP Institution
    Include:
    Other supplements
    See details Add to Wish List
  9. Exercise

    Netflix: from DVD-by-mail to streaming (Portuguese version)

    By Lago, Alejandro / Moscoso, Philip / Sastre Boquet, Isaac
    Information Technologies
    Service and Operations Management
    Innovation and Change
    Collection: IESE (España)
    Ref.: PE-84-PT
    Published: Feb 8, 2021
    Format: PDF
    Pages: 17
    Language: Portuguese Portugal
    €8.53 PVP Institution
    Include:
    Other supplements
    See details Add to Wish List

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