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Serviteléfono S.A.
Labayen T. E.; Baucells Alibés, ManelCase AD-276-EDecision Analysis, EconomicsA 24/7 call center operated by a firm providing high-tech services by means of cellular phones has to allocate operators to shifts in such a way as to minimize costs. The firm runs on small profit margins, so saving a few percent through good scheduling can make an enormous difference in terms of profitability. In doing so, the firm has to make sure that the day is covered and the regulations concerning working time are met. The assignment can be...Starting at €8.20
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Serviteléfono S.A.
Labayen T. E.; Baucells Alibés, ManelCase AD-276Decision Analysis, EconomicsUn «call center» de una empresa dedicada a ofrecer servicios de información de alto valor añadido mediante telefonía móvil, 24 horas al día 7 días a la semana, tiene que distribuir a los operadores por turnos para minimizar sus costes. Los beneficios marginales de la empresa son bajos, por tanto, el ahorro de unos porcentajes mediante un buen «planning» puede representar una gran diferencia desde el punto de vista de la rentabilidad. Por ello, la...Starting at €8.20
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Club Solidario: Using IP Optimization to Assign Students to Families
Carbó D.; Domingo E.; García, Carolina; Baucells Alibés, Manel; Baigorri, J.; Villavieja D.; Rubiralta P.Case AD-300-EBusiness Ethics and Corporate Social ResponsibilityDavid and some others in the group were involved in Club Solidario. David convinced the group that it would be nice to use optimization to arrange the teams of students that were supposed to visit families in need.Starting at €8.20
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Progress Technologies
Pijoan, D.; Baucells Alibés, ManelCase AD-253-EDecision Analysis, EconomicsA manager wants to estimate the sales volume for next year using a list of current and potential customers. For each customer, he has the possible sale and the probability of such sale.Starting at €8.20
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Magic Diamonds
Baucells Alibés, Manel; Bardolet Urgellès, DavidCase AD-266-EDecision Analysis, EconomicsThe case uses optimization techniques to determine allocation of offices. The objective is to minimize the total traveling distances, rental cost of offices and differences for sales potential between zones. The solution obtained by linear programming is compared with the intuitive solution initially proposed.Starting at €8.20
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Fugesa Portuguesa
Murillo de Araoz J. F.; Torres R.; Baucells Alibés, ManelCase AD-275-EDecision Analysis, EconomicsA fast food chain has to design an optimal expansion plan of franchises in a new market. The case sets the stage to model this situation using integer programming. The situation includes constraints of a financial, human resources and strategic nature. In particular, the financial constraints limit the negative magnitude of both the annual and the cumulative cash flows.Starting at €8.20
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FeelGood Pharmaceuticals
Esmanhoto L. G.; Pipkins S.; Pipkins L.; Baucells Alibés, ManelCase AD-293-EDecision Analysis, EconomicsUse of integer programming to take advantage of volume discounts of providers, while satisfying quality and volume contraints.Starting at €8.20
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Specialty Metals
Lambert, A.; Baucells Alibés, ManelCase AD-262-EDecision Analysis, EconomicsFive wagons with 760 drums had to be allocated in containers, each with 60 drums, without splitting the 83 lots of 8 to 12 drums each.Starting at €8.20
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Movies online (B)
Rata, Cristina; Ariño, Miguel Angel; Baucells Alibés, ManelCase AD-278-EDecision Analysis, EconomicsPart (B) describes how to fit a lognormal distribution to the five percentiles given in Part (A) of the case. Given this lognormal distribution, a straightforward Monte-Carlo simulation model can be implemented to find the alternative with the smallest expected cost.Starting at €5.74
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Car Gadgets
Macció R.; Baucells Alibés, ManelCase AD-294-EDecision Analysis, EconomicsMarco has to decide the type of car and the gadgets that he wants, subject to the company's budget constraint. He will use a knapsack method to find the right combination.Starting at €8.20