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El Museo de la Cassette
Riverola, JosepCase P-1096Service and Operations ManagementChristine de La Cassette et Saint-Sulpice, directora del Museo de La Cassette, en París, estaba preocupado por los resultados de una encuesta que había encargado poco tiempo atrás, a una empresa especialista en estudiar las actitudes de clientes. La encuesta mostraba un grado notable de satisfacción por la visita al museo, pero al mismo tiempo, y por primera vez, se apuntaban defectos que no se habían detectado claramente con anterioridad. Alguno...Starting at €8.20
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Disneyland Paris. The first 2000 days
Hitrova K.; Huete, Luis MaríaCase P-958-EService and Operations ManagementDisneyland Paris was going through a major recovery process. The case describes the turnaround of the park, the present operational issues, changes in the industry and prospects for the future. The cases poses to the readers the questions of which strategies could ensure sufficient attendance as well as consistent adequate financial performance in the medium term as the company would have to redeem a major part of its borrowings and restart payme...Starting at €8.20
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Calais Dentelles
Nueno, PedroCase P-771Service and Operations ManagementEl futuro director de producción de una empresa familiar de tejidos especiales se pregunta hasta qué punto son aplicables en su empresa los conceptos y técnicas japoneses de gestión de la producción. La compañía obtiene buenos resultados en una coyuntura favorable, pero su sistema de gestión de las operaciones de producción consta de unas rutinas basadas en conceptos clásicos de organización de la producción, con notables ineficiencias. (Also ava...Starting at €8.20
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Primateria AB: Scaling Up and Protecting IP - Teaching Note
Torsten Doering; Olle WanstrandTeaching Note IVEY-W24939-EEntrepreneurship, Service and Operations ManagementTeaching note for product W24938.Starting at €0.00
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Singapure National Kidney Foundation
Ribera, JaumeCase P-1090-EService and Operations ManagementThe NKF in Singapore has been very successful in fundraising and supporting its main beneficiaries: patients with kidney diseases. Under the leadership of its CEO it has achieved excellent levels in the areas of fundraising, marketing, patient care and so on. It has even been able to extend its support to children's diseases. However recent criticisms in the press about a business deal with an insurance company and the high level of reserve funds...Starting at €8.20
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Glassy Lenses
Serrano, Alejandro; Sabrià, Frederic; Grandes, Mª JesúsCase P-1201-EAccounting and Control, Service and Operations ManagementGlassy Lenses, a manufacturer of lenses for eyeglasses in France, can cherry pick orders from a pool of existing orders on a daily basis, but then bottlenecks may jump from one section to the other, making production planning and execution difficult. Help the plant management select correctly among the various products families so as to maximize profit.Starting at €8.20
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Pricing and people analytics at PSF consulting
Markakis, Mihalis G.; Talluri, Kalyan; Tsoukalas, AngelosCase OIT-37-EService and Operations ManagementMarie Bernard, the recently appointed CEO of PSF Consulting, was determined to leave her mark on the company she had tirelessly served for more than two decades. And while for most of her predecessors that meant relentless growth, expansion into new countries and industries-a need she was certainly aware of-her focus had recently turned inward, to the "inner workings" of the company. Two issues stood out to her from her tenure as Managing Directo...Starting at €8.20
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SMRT: Getting Back on Track
Thompson S.H. Teo; Cherie Heng; Cheryl Lee; Zhuoran Liu; Shi Qing Ng; Xinyi Sherry YuanCase IVEY-9B18D004-EService and Operations ManagementOn July 7, 2015, a power fault during the evening commute led to a system-wide disruption on SMRT, Singapore’s heavily used mass rapid transit lines. Train service on both lines was shut down for more than two hours, affecting more than 413,000 commuters. The public was outraged at the scale of the breakdown and how ineffectively it was handled. Detailed investigations revealed the breakdown to be a result of maintenance lapses, and SMRT was crit...Starting at €8.20
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Ébola: cuando una buena gestión salva vidas
IESE InsightArticle ART-2676Service and Operations ManagementEl ébola se ha cobrado más de diez mil víctimas en apenas un año y durante varios meses la epidemia amenazó con extenderse sin control por todo el mundo. ¿Cuáles han sido los principales errores y escollos en la gestión de la crisis?Starting at €8.20