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Ebola: Managing to Save Lives
IESE InsightArticle ART-2676-EService and Operations ManagementA year after the outbreak of Ebola in West Africa in March 2014, health-care experts are cautiously optimistic that the epidemic appears to be slowing. Although the outlook is brighter than a year ago when the first case was detected in Guinea, there is still a long way to go and many lessons to be learned in managing a crisis of this scale, related to institutional shortfalls, international coordination, engagement with local stakeholders and, m...Starting at €8.20
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Jumbo vs. Líder. La Batalla por el Mercado Chileno
Martínez, J.Case ESE-DC-C-ES-05-004MarketingEn la primavera de 2004, el mercado chileno del retail parecía no tener descanso. Las noticias de trascendentales cambios propiciados por grandes actores se sucedían unas a otras sin tregua. A vuelta de Fiestas Patrias, Almacenes París “levantaba” a Pablo Turner de la Gerencia General de Falabella. El último día de agosto, Cencosud anunció la compra de la cadena Montecarlo con 14 locales y dos en construcción, y un 2,7% de participación de mercad...Starting at €8.20
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Quatro (A): Lanzamiento en Chile
Martínez, J.Case ESE-DC-C-ES-05-005AMarketingA principios de 1996, Coca Cola buscaba una nueva bebida para lanzar en Chile con el objetivo de generar un volumen incremental rentable a costa de algunos productos de la competencia. Habían escogido a Quatro, una bebida diferente con sabor a pomelo, que había tenido éxito en Argentina y Colombia. Se preguntaban si el lanzamiento que habían preparado para Chile podía alcanzar resultados similares.Starting at €8.20
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CMPC Celulosa S.A.
Martínez, J., Barchiesi, F., Campos, I., Eitner, E., Yuraszeck, F.Case ESE-DC-C-ES-07-014MarketingEn una fría mañana de agosto de 1997, Luis Llanos, Gerente de Estudios de CMPC Celulosa S.A., conducía su automóvil por las congestionadas avenidas que llevan al Centro Cívico de Santiago, donde se ubica el edificio corporativo del holding forestal más grande y tradicional de Chile. No podía dejar de reflexionar sobre las implicancias que la recomendación que debía hacer en las próximas horas al Directorio de la Matriz, tendría en la estrategia d...Starting at €8.20
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iQmetrix and Straker Translations: Evaluating First Contact
Ann C. Frost; Chris Street; Maurice ThibodeauCase IVEY-9B18A069-EEntrepreneurship, MarketingUsing raw, uncut footage, this video case asks students to evaluate the effectiveness of the first contact that took place in November 2016 between representatives from two technology companies—iQmetrix and Straker Translations. The two firms are contemplating a business partnership in which Straker will provide iQmetrix with translation services. First contact calls generally precede every business partnership and are normally completed only aft...Starting at €8.20
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Six Sigma at Cintas Corporation
P. Fraser Johnson; Adam BortolussiCase IVEY-9B10D009-EService and Operations ManagementThe green belt specialist at the Cintas Torlake facility near Toronto had four days before he was to present his recommendations to the executive steering committee (ESC) for correcting the capacity problem in the mat department, which was causing product shortages and negatively affecting customer satisfaction. The case provides data that students can use to analyze the processes used at the company for cleaning and replacing mats for its approx...Starting at €8.20
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Tokyo Smoke: Building a Retail Cannabis Brand (A)
Eric Janssen; Ramasastry ChandrasekharCase IVEY-9B19A049-EEntrepreneurship, Marketing, StrategyIn 2016 (A case), the founder of Tokyo Smoke, a cannabis retailing enterprise based in Toronto, needed to attract investors. The former Google Inc. employee had taken advantage of public policy changes in Canada and was modelling his retail business on StStarting at €8.20
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SalonScale: Start-Up Customer Relationship Strategies for Niche Market Growth
Simon Parker; Peter W. MorozCase IVEY-9B21A023-EEntrepreneurship, MarketingAlicia Soulier, owner of Capelli Salon Studio, a hair salon in Saskatoon, Saskatchewan, has developed an application (app) that can help save hair salons thousands of dollars per month in hair colour costs. However, she is struggling to recruit enough subscribers to her new software as a service (SaaS) company, SalonScale. With the diversion of her attention from her hair salon to the app threatening her core business, Soulier must soon decide on...Starting at €8.20
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Polycorp Ltd.: A Pricing Dilemma
Peggy CunninghamCase IVEY-9B21A022-EMarketingIn January 2016, the founder and chief executive officer of Polycorp Ltd., near Toronto, Ontario, needed to decide whether to cut prices for products produced by the largest of the company’s three divisions, the mining division. Polycorp had become a global leader in providing protective rubber liners for mining mills. The liners were consumable products, thus generating a constant stream of revenue. The company’s mining division accounted for al...Starting at €8.20
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Medicom: Building A Resilient Supply Chain
P. Fraser Johnson; Ramasastry ChandrasekharCase IVEY-9B21D011-EService and Operations Management, StrategyGuillaume Laverdure, chief operating officer at Medicom Group (Medicom), was evaluating a potential investment in a new facility that would manufacture melt-blown polypropylene (melt-blown PP), a key raw material for surgical and respirator masks. It wasStarting at €8.20