This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
Gestione las experiencias, no las esperas
Bitran, Gabriel R.; Ferrer, Juan Carlos; Rocha e Oliveira, PauloArticle ART-1451Marketing, Service and Operations ManagementA los directivos les preocupa que sus clientes vean la espera como un engorro. Pero tal vez reducir el tiempo de espera no sea lo más conveniente, ya que los clientes no le dan tanta importancia. A partir de un estudio que aplica la psicología del comportamiento y los principios tradicionales del marketing a las operaciones, los autores proponen un nuevo modelo para ayudar a los negocios a gestionar la espera. Ofrecen seis ideas prácticas que mej...Starting at €8.20
-
Tres claves para blindar la cadena de suministro internacional
Rosenberg, MikeArticle ART-3095Service and Operations Management, StrategyEn un mundo con una estructura geopolítica cada vez más inestable, los directivos pueden sentirse poco preparados para gestionar atentados terroristas, disturbios y otros acontecimientos capaces de interrumpir la cadena de suministro y poner en riesgo las operaciones. Y es que, pese al aumento de las tensiones geopolíticas y de la fragilidad de las cadenas de suministro, los equipos directivos parecen prestar escasa atención a tales amenazas. En ...Starting at €8.20
-
D-Orbit: Keeping The Thermosphere Clean
Pipan, Gregor; Tiraturyan, Armen; Massa, Lorenzo; Rosenberg, MikeCase SM-1610-EStrategyD-Orbit is an entrepreneurial start-up operating in the aerospace industry, developing a technology for the controlled removal of end-of-life debris from space. The case focuses on the nexus between strategy and (space) sustainability. The emphasis of this case is given to the role of the private sector (in this case entrepreneurial start-ups) in tackling sustainability issues by converting them into opportunities for profits. The case triggers d...Starting at €8.20
-
Business and The Sustainable Development Goals
Torelló Raventós, Mireia ; Rosenberg, MikeTechnical Note SMN-695-ECorporate Governance, Economics, FinanceThe Sustainable Development Goals (SDGs) follow and expand on the Millennium Development Goals (MDGs). While the MDGs were focused on poverty mitigation through aid programs and new policies, the SDGs are a novel and global set of goals that UN member states are expected to include in their agendas and policies by 2050. This technical note invites students to discuss the next steps in accomplishing the proposed goals, which for the most part are...Starting at €8.20
-
InterMarket Technology, Inc.
Boyle, P.; Rosenberg, MikeCase ASN-32-EInnovation and ChangeA make-or-buy decision.Starting at €8.20
-
Randall Krantz (B) - Teaching Note
Rosenberg, Mike; Innes, Rosie; Moreno, VictoriaTeaching Note DPOT-73-ELeadership and People ManagementThis note shows how to lead the discussion on case DPO-316. The case was developed for MBA students and it follows from case DPO-262-E (Case A). It aims to familiarize participants with the common struggles of searching for a job and provide them with possible strategies. It also narrates how new constraints, though they decrease flexibility, can provide guidance during the search process.Starting at €0.00
-
Agbar Automotive (B)
Rosenberg, MikeCase DG-1441Decision Analysis, StrategyVer el proceso de creación de una marca y su conexión a la estrategia de la compañía.Starting at €5.74
-
Eurostar and the Channel Tunnel Incident (A)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
-
Químicas Bages
Palencia, Luis; Rosenberg, MikeCase ASN-75Decision Analysis, StrategyEn 2019, el director de ventas de una mediana empresa fabricante de productos químicos para la agricultura debe decidir si rescinde el contrato de distribución con uno de sus distribuidores de toda la vida y, en su lugar, firmar otro con un recién llegado. Existen razones de peso tanto para mantener las relaciones con el antiguo distribuidor como para establecerlas con uno nuevo. La discusión del caso debería estructurarse en torno a un análisis ...Starting at €8.20
-
Amanco Brasil (A): Branding Strategy
Rocha e Oliveira, Paulo; Sauerbronn Jacinto, Rodrigo; Cerquinho, FábioCase M-1282-EMarketingAmanco was Latin America's leading manufacturer and marketer of pipes and fittings solutions for water management systems, with worldwide net sales of US$ 688 million. The company had been in Brazil for 10 years but was losing money. CEO Roberto Salas and Marketing Director Marise Barroso were preparing a proposal for the Brazilian operations at the request of Grupo Nueva, the Swiss holding company that owned Amanco. One of the key decisions to b...Starting at €8.20