DaVita: A Community First, A Company Secong (Portguese)

Description

This case describes the challenges facing CEO Kent Thiry and DaVita while thinking about how to integrate a recent acquisition, Health Care Partners (HCP). DaVita had been primarily a renal dialysis company with a very strong culture based on teamwork, fun, continuous improvement, responsibility and service. Senior management saw DaVita as "a community first and a company second." HCP was an integrated health care provider with a workforce substantially different from DaVita. The case describes the history of DaVita, its industry, its unique culture and its success in the last 15 years. It provides a detailed description of how the culture was developed and managed through the use of a series of processes and events, including the careful use of language, symbols and traditions (the company is a "village", the team members are " citizens "the use of slogans as" one for all and all for one ", three musketeer costumes, extensive information exchange, participation of team members, extensive recognition and reward programs, investment in training and socialization, and even a The company's song This culture was a competitive advantage in DaVita's financial success in attracting and retaining staff and patients, maintaining cost control and improving clinical outcomes.The new challenge was whether this culture could, or should, be exported to health care partners

Keywords

Accountability Acquisitions corporate culture Corporate strategy Employee attitude healthcare Human Resources Management Organizational behavior Organizational change Turnarounds