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Metro Bank: The British Banking Revolution Begins (Portuguese Version, Brazil)

Finance, Service and Operations Management, Strategy

Reference: P-1112-PB
Year: 2010
Number of pages: 28
Geographic Setting: Reino Unido
Publication Date: Jan 9, 2012
Source: IESE (España)
Type of Document: Case

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Description

Vernon W. Hill has created quite a unique bank fully focused on delivering great customer service. Previously, in the United States, his approach has been highly successful. The question is: will he be able to replicate the success in the U.K. and lead to a banking revolution? But to answer this question, one first has to fully understand what the business model is all about.

Keywords

Balance Sheet Costs Human Resources Management Strategy