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Chick-fil-A: Sandwiches and cultural wars (B)
de la Cierva, Yago; Notario, EduardoCase DPO-736-EBusiness Ethics and Corporate Social Responsibility, Knowledge and Communication, Leadership and People Management, StrategyThe American fast-food chain Chick-fil-A suffered several boycotts promoted by LGTBQ+ organizations after the CEO's public comments regarding his religious background and because of the company's financial support to organizations lobbying against legal recognition of same-sex marriage. The following years, the company kept growing and, at the same time, its reputation was affected. What to do next?Starting at €5.74
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Boeing 737 MAX: ¿La seguridad, lo primero
de la Cierva, Yago; Villegas, CarolinaCase DPO-739Knowledge and Communication, Leadership and People Management, StrategyEn marzo del 2019, el segundo accidente mortal de un Boeing 737 MAX, el modelo renovado actualizado del avión más vendido de la historia de la aviación, desencadenó una crisis corporativa sin precedentes en el gigante norteamericano de la aeronáutica. El caso revisa la respuesta de Boeing y las reacciones de los distintos stakeholders (víctimas, clientes, empleados, reguladores y, medios de comunicación), desde el momento del accidente hasta que,...Starting at €8.20
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Porcelanosa y la guerra en Ucrania (B): Un dilema de asuntos públicos y reputación
Bárcena Dahl, Ignacio; Bueno González, Lucía; de la Cierva, YagoCase DPO-819Knowledge and Communication, Leadership and People Management, StrategyEn el 2022, una empresa española de cerámica se ve envuelta en una controversia mediática cuando el presidente de Ucrania, invitado a hablar ante el Parlamento español, menciona su nombre al citar varias compañías colaboradora de Rusia. Se trata de una acusación grave y falsa: la empresa había dejado de comercializar sus productos en la Federación Rusa hacía meses, cumpliendo las condiciones del embargo impuesto por la Unión Europea. Las acusacio...Starting at €5.74
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Hamline University: Choque entre religión y educación (A): Libertad de cátedra vs. respeto a las minorías
; de la Cierva, YagoCase DPO-840Corporate Governance, Knowledge and Communication, Leadership and People ManagementEn octubre del 2022, durante una clase de Historia del Arte en la Hamline University de St. Paul (Minnesota, Estados Unidos), una profesora mostró una ilustración persa del siglo XVI que representaba al profeta Mahoma. Una de las estudiantes del curso, que era presidenta de la Asociación de Estudiantes Musulmanes del campus, se sintió ofendida y protestó. El caso estudia cómo evolucionó la reclamación: las decisiones de rectorado al respecto y la...Starting at €8.20
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Religion and education clash at Hamline University (B)
de la Cierva, Yago;Case DPO-841-ECorporate Governance, Knowledge and Communication, Leadership and People ManagementIn October 2022, during an art history class at Hamline University in St. Paul, Minnesota (United States), a professor showed a 16th-century Persian illustration depicting the Prophet Muhammad. One of the students in the course, who was the president of the campus Muslim Student Association, was offended and protested. This case study encompasses the evolution of the complaint, the rectorate's decisions on the matter, and the reactions of various...Starting at €5.74
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Disney World and the Alligators (A) (Portuguese Version, Brazil)
García Guillén, Carlos; Pacheco Barceló, Leyre; Rodríguez Medina, Ignacio; Sastre Ortega, Ana; de la Cierva, YagoCase DPO-737-PBCorporate Governance, Knowledge and Communication, Leadership and People ManagementDisney World resort in Orlando, USA, suffered a crisis when a toddler was taken by an alligator and disappeared inside a pond. The event happened when the senior management was in Shanghai for the inauguration of the new thematic park in China.Starting at €8.20
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Chick-fil-A: Sandwiches and Culture Wars (A and B) - Teaching Note
de la Cierva, YagoTeaching Note DPOT-115-EBusiness Ethics and Corporate Social Responsibility, Knowledge and Communication, Leadership and People Management, StrategyThe American fast-food chain Chick-fil-A suffered several boycotts promoted by LGTBQ+ organizations after the CEO's public comments regarding his religious background and because of the company's financial support to organizations lobbying against legal recognition of same-sex marriage. The following years, the company kept growing and, at the same time, its reputation was affected. What to do next?Starting at €0.00
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Liderando en una crisis: Donaciones tóxicas al MIT (A)
Armstrong, Angus; de la Cierva, YagoCase DPO-754Business Ethics and Corporate Social Responsibility, Knowledge and Communication, Leadership and People ManagementEn 2019, los medios revelaron que el Media Lab del MIT estaba aceptando donaciones de alguien rico que había sido condenado por mala conducta sexual, y, más recientemente, como depredador en serie. Las partes interesadas internas y externas reaccionaron con desprecio e ira. La primera reacción del Media Lab fue insuficiente, y su director tuvo que dimitir. El problema pasó, entonces, al presidente del MIT. La Parte B cubre las iniciativas de recu...Starting at €8.20
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To Catch a Vandal: A Power & Influence Exercise
Cuddy, Amy J.C.; Gunatilake, Ruwan; Hodges, MeredithCase HBS-911013-ELeadership and People ManagementThis exercise is based on the popular group game "Mafia" and is designed to give students a broad introduction to multiple theories of influence and to challenge their instincts about which techniques are the most powerful and how they may be employed. In this version, two section-mates have been linked to the vandalizing of school property. Students are secretly assigned to different roles (e.g., Moderator, Vandals, Leadership and Values Represe...Starting at €8.20
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OPOWER: Increasing Energy Efficiency through Normative Influence (A)
Cuddy, Amy J.C.; Doherty, Kyle T.; Bos, Maarten W.Case HBS-911016-ELeadership and People ManagementThe case profiles OPOWER, an energy efficiency software company that applies Cialdini's principles of social influence to successfully encourage consumers to reduce their energy usage. OPOWER was co-founded in 2008 by two young Harvard graduates, Dan Yates and Alex Laskey, who were inspired by Robert Cialdini's behavioral science research showing that people's normative beliefs - and messaging tailored to those beliefs - had a powerful and measur...Starting at €8.20