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    "Coaching" at Banco Ganadero-BBVA (A) (Portuguese Version, Portugal)

    Pin Arboledas, José Ramón ; Cardona Soriano, Pablo ; Susaeta Erburu, Lourdes ; Serrano, Germán

    Portuguese Portugal , Spanish , English

    • Reference: DPO-143-PP

    • Number of pages: 26

    • Geographic Setting: España

    • Publication Date: Feb 19, 2009

    • Source: IESE (España)

    • Type of Document: Case

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    Description

    Merged and revised version of cases DPO-34-E and DPO-35-E Coaching at Banco Azucarero de Cali (BAC) (A and B). DPO-34 This case presents two complementary themes: the management by competencies interview and management coaching. The case is set in a bank. In case (A) the area director undergoes his first 180º evaluation, and has to make a self-assessment. His results and the pasive role of his own coach are discussed. DPO-35 In Case (B), the area manager - and new coach - takes on the evaluation interview and professional development plans of two branch managers - coachees - one with high potential and the other with limited perspectives in the bank. The exhibits show the evaluation tools used: the 180º Evaluation Chart and the "Spiders", which show the competency profiles.

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    Keywords

    Human Resources Management Interpersonal relations Superior and Subordinate