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Showing 10 of 44 results

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  1. Case

    Celebrity Cruises, Inc.: A Taste of Luxury (Spanish Version)

    By Frei, Frances X. / Hajim, Corey / Hemphell, Christian
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-605S04
    Published: Apr 22, 2003
    Reviewed: Sep 8, 2005
    Format: PDF
    Pages: 31
    Language: Spanish
    €8.53 PVP Institution
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  2. Supplementary Case

    Pilgrim Bank (B): Customer Retention (Spanish Version)

    By Frei, Frances X.
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-605S19
    Published: Oct 16, 2001
    Reviewed: Apr 9, 2003
    Format: PDF
    Pages: 2
    Language: Spanish
    €6.21 PVP Institution
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  3. Supplementary Case

    Pilgrim Bank (C): Electronic Billpay (Spanish Version)

    By Frei, Frances X. / Rodriguez-Farrar, Hanna / Campbell, Dennis
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-605S20
    Published: Oct 18, 2001
    Reviewed: Apr 9, 2003
    Format: PDF
    Pages: 2
    Language: Spanish
    €6.21 PVP Institution
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  4. Teaching Note

    Store24 (A) and (B), Teaching Note

    By Frei, Frances X. / Campbell, Dennis
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-606107-E
    Published: Jul 11, 2007
    Reviewed: Apr 3, 2008
    Format: PDF
    Pages: 35
    Language: English
    €0.00 PVP Institution
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  5. Supplementary Case

    Dell Computers (B): The Transition

    By Frei, Frances X. / Edmondson, Amy C. / Harris-Van Keuren, Christine
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-607081-E
    Published: Mar 7, 2007
    Reviewed: Aug 20, 2007
    Format: PDF
    Pages: 11
    Language: English
    €6.21 PVP Institution
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  6. Case

    Westin Hotels and Resorts: Operations of a Lifestyle Experience

    By Frei, Frances X. / Dev, Chekitan S. / Stroock, Laure Mougeot
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-607129-E
    Published: May 7, 2007
    Format: PDF
    Pages: 17
    Language: English
    €8.53 PVP Institution
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  7. Case

    Cleveland Clinic

    By Frei, Frances X. / Edmondson, Amy C. / Sherman, Eliot ...
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-607143-E
    Published: May 1, 2007
    Reviewed: Sep 26, 2007
    Format: PDF
    Pages: 29
    Language: English
    €8.53 PVP Institution
    Include:
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  8. Case

    Managing Employee Retention (Spanish version)

    By Frei, Frances X. / Campbell, Dennis
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-607S04
    Published: Oct 30, 2001
    Reviewed: Aug 22, 2005
    Format: PDF
    Pages: 5
    Language: Spanish
    €8.53 PVP Institution
    Include:
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  9. Case

    Gateway: Moving Beyond the Box (Spanish Version)

    By Frei, Frances X. / Moon, Youngme / Rodriguez-Farrar, Hanna
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-607S19
    Published: Jul 6, 2000
    Reviewed: May 9, 2002
    Format: PDF
    Pages: 18
    Language: Spanish
    €8.53 PVP Institution
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  10. Case

    Yum! Brands, Inc: A Corporate Do-Over (Spanish Version)

    By Frei, Frances X. / Edmondson, Amy C. / Weber, James ...
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-607S25
    Published: Sep 21, 2005
    Reviewed: Jan 9, 2006
    Format: PDF
    Pages: 32
    Language: Spanish
    €8.53 PVP Institution
    Include:
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