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  1. Article

    Lessons from 9/11: Operations in times of crisis

    By Sabrià, Frederic / Lago, Alejandro / Krawchuck, Fred
    Service and Operations Management
    Collection: IESE (España)
    Ref.: 75533
    Published: Sep 1, 2021
    Format: PDF
    Pages: 11
    Language: English
    €8.53 PVP Institution
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  2. Article

    Lecciones del 11 de septiembre: operaciones en tiempos de crisis

    By Sabrià, Frederic / Lago, Alejandro / Krawchuck, Fred
    Service and Operations Management
    Collection: IESE (España)
    Ref.: 75545
    Published: Sep 1, 2021
    Format: PDF
    Pages: 11
    Language: Spanish
    €8.53 PVP Institution
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  3. Dossier

    África: un continente de oportunidades

    By Mudida, Robert / Lago, Alejandro / Ariño, Africa ...
    Service and Operations Management
    Leadership and People Management
    Collection: IESE (España)
    Ref.: DOS-24
    Published: Mar 20, 2015
    Format: PDF
    Pages: 27
    Language: Spanish
    €15.60 PVP Institution
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  4. Dossier

    Africa: Avenues to Growth

    By Mudida, Robert / Lago, Alejandro / Ariño, Africa ...
    Service and Operations Management
    Leadership and People Management
    Collection: IESE (España)
    Ref.: DOS-24-E
    Published: Mar 20, 2015
    Format: PDF
    Pages: 27
    Language: English
    €15.60 PVP Institution
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  5. Case

    Eurostar and the Channel Tunnel Incident (A)

    By Rocha e Oliveira, Paulo / Lago, Alejandro / Valadas, Jorge
    Marketing
    Service and Operations Management
    Collection: IESE (España)
    Ref.: M-1251-E
    Published: Nov 24, 2011
    Format: PDF
    Pages: 15
    Language: English
    €8.53 PVP Institution
    Include:
    Other supplements
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  6. Case

    Eurostar and the Channel Tunnel Incident (A) (Portuguese version)

    By Rocha e Oliveira, Paulo / Lago, Alejandro / Valadas, Jorge
    Marketing
    Service and Operations Management
    Collection: IESE (España)
    Ref.: M-1251-PT
    Published: Nov 24, 2011
    Format: PDF
    Pages: 15
    Language: Portuguese Portugal
    €8.53 PVP Institution
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    Other supplements
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  7. Case

    Eurostar and the Channel Tunnel Incident (A) (Chinese version)

    By Rocha e Oliveira, Paulo / Lago, Alejandro / Valadas, Jorge
    Marketing
    Service and Operations Management
    Collection: IESE (España)
    Ref.: M-1251-ZH
    Published: Nov 24, 2011
    Format: PDF
    Pages: 15
    Language: Chinese
    €8.53 PVP Institution
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  8. Supplementary Case

    Eurostar and the Channel Tunnel Incident (B): Eurostar's Immediate Reaction

    By Rocha e Oliveira, Paulo / Lago, Alejandro / Valadas, Jorge
    Marketing
    Service and Operations Management
    Collection: IESE (España)
    Ref.: M-1256-E
    Published: Nov 24, 2011
    Format: PDF
    Pages: 3
    Language: English
    €6.21 PVP Institution
    Include:
    Other supplements
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  9. Supplementary Case

    Eurostar and the Channel Tunnel Incident (C): The Aftermath

    By Rocha e Oliveira, Paulo / Lago, Alejandro / Valadas, Jorge
    Marketing
    Service and Operations Management
    Collection: IESE (España)
    Ref.: M-1257-E
    Published: Nov 24, 2011
    Format: PDF
    Pages: 4
    Language: English
    €6.21 PVP Institution
    Include:
    Other supplements
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  10. Case

    Regreso a la esencia de Starbucks... ¿una vez más?

    By Moscoso, Philip / Sastre Boquet, Isaac / Lago, Alejandro
    Information Technologies
    Service and Operations Management
    Family-owned business
    Collection: IESE (España)
    Ref.: OIT-13
    Published: Mar 23, 2023
    Reviewed: Oct 28, 2025
    Format: PDF
    Pages: 21
    Language: Spanish
    €8.53 PVP Institution
    Include:
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