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  1. Article

    Nuevas herramientas para medir la calidad de servicio

    By Parasuraman, A.
    Service and Operations Management
    Information Technologies
    Collection: IESE (España)
    Ref.: ART-2384
    Published: Jun 20, 2013
    Format: PDF
    Pages: 8
    Language: Spanish
    €8.53 PVP Institution
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  2. Article

    Finding Service Gaps in the Age of e-Commerce

    By Parasuraman, A.
    Service and Operations Management
    Information Technologies
    Collection: IESE (España)
    Ref.: ART-2384-E
    Published: Jun 20, 2013
    Format: PDF
    Pages: 8
    Language: English
    €8.53 PVP Institution
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  3. Dossier

    Cómo orientar la estrategia al cliente

    By Fader, Peter / Villanueva Galobart, Julián / Parasuraman, A.
    Marketing
    Service and Operations Management
    Collection: IESE (España)
    Ref.: DOS-17
    Published: Jun 20, 2013
    Format: PDF
    Pages: 25
    Language: Spanish
    €15.60 PVP Institution
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  4. Dossier

    The Rise of the Customer Centric Firm

    By Fader, Peter / Villanueva Galobart, Julián / Parasuraman, A.
    Marketing
    Service and Operations Management
    Collection: IESE (España)
    Ref.: DOS-17-E
    Published: Jun 20, 2013
    Format: PDF
    Pages: 25
    Language: English
    €15.60 PVP Institution
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  5. Case

    Gaudí y la Sagrada Familia: dirigir sin estar presente

    By Lee, Yih-Teen / Ribera, Alberto / Sastre Boquet, Isaac
    Leadership and People Management
    Collection: IESE (España)
    Ref.: DPO-424
    Published: Sep 12, 2019
    Reviewed: Jun 12, 2025
    Format: PDF
    Pages: 19
    Language: Spanish
    €8.53 PVP Institution
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  6. Case

    Gaudí and La Sagrada Familia: Leading Beyond Presence

    By Lee, Yih-Teen / Ribera, Alberto / Sastre Boquet, Isaac
    Leadership and People Management
    Collection: IESE (España)
    Ref.: DPO-424-E
    Published: Sep 12, 2019
    Reviewed: Jun 12, 2025
    Format: PDF
    Pages: 18
    Language: English
    €8.53 PVP Institution
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  7. Case

    Netflix: liderando con una cultura corporativa única

    By Lee, Yih-Teen / Sastre Boquet, Isaac
    Innovation and Change
    Leadership and People Management
    Collection: IESE (España)
    Ref.: DPO-810
    Published: Feb 16, 2023
    Format: PDF
    Pages: 19
    Language: Spanish
    €8.53 PVP Institution
    Include:
    Teaching Note Exc. professors
    Other supplements
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  8. Case

    Netflix: Leading with a unique corporate culture

    By Lee, Yih-Teen / Sastre Boquet, Isaac
    Innovation and Change
    Leadership and People Management
    Collection: IESE (España)
    Ref.: DPO-810-E
    Published: Feb 16, 2023
    Format: PDF
    Pages: 18
    Language: English
    €8.53 PVP Institution
    Include:
    Teaching Note Exc. professors
    Other supplements
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  9. Case

    Basetis: ¿Es posible funcionar sin CEO? (A): El liderazgo del futuro: la autogestión como sistema de dirección

    By Las Heras, Mireia / Sastre Boquet, Isaac / José Perez
    Corporate Governance
    Leadership and People Management
    Collection: IESE (España)
    Ref.: DPO-856
    Published: May 29, 2024
    Format: PDF
    Pages: 16
    Language: Spanish
    €8.53 PVP Institution
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    Teaching Note Exc. professors
    Other supplements
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  10. Case

    Basetis: Is it possible to operate without a CEO? (A): The leadership of the future: self-management as a management system

    By Las Heras, Mireia / Sastre Boquet, Isaac / José Perez
    Corporate Governance
    Leadership and People Management
    Collection: IESE (España)
    Ref.: DPO-856-E
    Published: May 29, 2024
    Format: PDF
    Pages: 15
    Language: English
    €8.53 PVP Institution
    Include:
    Teaching Note Exc. professors
    Other supplements
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